Wednesday, February 25, 2015

5 Fun Facts About Paul- Northeast Regional Manager

Paul Carroll
Northeast Regional Manager
Zones 8, 11-14
781-306-3716

 
What single word describes you best? 
Committed.

What’s one fun fact about you that not everyone may know?
I can play the guitar.

If you had the ability to have dinner with one person (past or present) who would it be and why? 
Abraham Lincoln. He was extremely influential during an extremely important time in history.

Who do you admire most in life? 
My parents.

If you could live the life of one celebrity for an entire day, who would it be and why? 

Any golfer – enough said.

Monday, February 23, 2015

Tow Truck of the Week

The Tow Truck of the Week goes to:

Fling's Towing Inc. in Coatesville, PA


We want to feature your best looking trucks on the blog.
Email the truck picture, company name and location to AgeroNews@agero.com

Friday, February 20, 2015

Winter Weather Tip

Depending on your zone, the winter season can bring unexpected volume as well as unexpected challenges on the job. We recommend keeping some of these preventative safety tips in mind and be patient as this weather can cause a lot of stress.

Try leaving an emergency pack in your glove compartment or trunk containing some gear to get you or someone in need through an uncomfortable time such as:
  • Extra pair of gloves
  • Bright colored cloth (you can tie this to your antenna or door handle for added visibility)
  • Shovel
  • Matchbook/ lighters
  • A small package of mixed nuts, dried fruit, or other sealed snacks to provide you with some energy or comfort in a stressful time
  • A blanket or other warm items to layer up should there be an excessive wait time for assistance to arrive
  • Flashlight & extra batteries







Wednesday, February 18, 2015

5 Fun Facts About Ross- Our Southeast Regional Manager

Ross Coulman
Southeast Regional Manager
Zones 6, 7, 9, 10
781-306-3615


What single word describes you best? 
Competitive.

What’s one fun fact about you that not everyone may know?
I grew up in a small town, with more cows than people.

If you had the ability to have dinner with one person (past or present) who would it be and why? 
Kia Silverbrook. Who wouldn’t want to pick the brain of the most prolific inventor in the world?

Who do you admire most in life? 
My dad.

If you could live the life of one celebrity for an entire day, who would it be and why? 


Richard Branson: he owns a private island (Necker Island).

Monday, February 16, 2015

Tow Truck of the Week

The Tow Truck of the Week goes to:

Nick's Towing & Transportation in Doylestown, PA


We want to see your custom and decked out trucks.
Email your best picture, company name and location to AgeroNews@agero.com

Thursday, February 12, 2015

Introducing Your West Regional Manager

Matt Lockley
West Regional Manager
Zones 1-5
781-306-3479


5 Fun Facts About Matt:


What single word describes you best?
Dependable

What’s one fun fact about you that not everyone may know?
I enjoy hiking.

If you had the ability to have dinner with one person (past or present) who would it be and why?
Albert Einstein. He was a man who inspired creative thinking. I think it would be an interesting conversation.

Who do you admire most in life?
My mom. She is my inspiration in life.

If you could live the life of one celebrity for an entire day, who would it be and why?
Tom Brady. Super bowl champ and MVP.

Wednesday, February 4, 2015

Tow Truck of the Week

The Tow Truck of the Week goes to:

Shaws' Auto Service in La Porte, IN


Want your tow truck or road service vehicle featured on AgeroNetworkNews.com?

Email your best picture, company name and location to AgeroNews@agero.com

Friday, January 30, 2015

Winter Safety Tips

During these winter months here are a few suggestions to ensure you get from point A to point B safely and confidently:
  • Keep an eye on the weather forecast during your winter travels as snowfall, ice, and other wintry conditions will certainly play a role in your ETAs and service delivery.
  • Take note of your odometer and coordinate it with exit numbers, mileposts, or crossroads so if you are in a crash or slide off the road you'll be more prepared to identify where you are and acquire assistance more quickly to your location.
  • Be courteous to those awaiting your arrival. Call ahead to your destination just as you are leaving and be realistic about your ETAs. Be sure to keep your customers and Agero aware of your travel statuses and any time changes.
  • Look farther ahead in traffic than you normally do. The actions of other cars and trucks will act as a red flag if there are abnormal road conditions coming your way, allowing you extra time to react safely.
  • Trucks take longer to respond and come to a complete stop when breaking, so break early and break correctly. It takes more time and distance to stop in adverse conditions.



Stay safe and warm!

Wednesday, January 28, 2015

Tow Truck of the Week

The Tow Truck of the Week goes to:

Eska Towing & Transport, LLC in Hopatcong, NJ


Want your tow truck or road service vehicle featured on AgeroNetworkNews.comNext week we will feature a Tow Truck or Road Service Vehicle taking on the snow! 

Email your best picture, company name and location to AgeroNews@agero.com

Monday, January 26, 2015

Best Practices- Quoting ETA’s during inclement winter weather

Service Providers:

Blizzard warnings have been issued for parts of seven states in anticipation of Winter Storm Juno, which will be a major snowstorm for the Northeast Monday through Tuesday night, lingering into Wednesday morning. Parts of the region will see blizzard conditions and more than 2 feet of snow. Severe weather will certainly bring unexpected call volume as well as unforeseen challenges on the road. Our primary concern is the safety of both you and our customers, we urge you to operate on the side of caution while quoting realistic ETA’s based on the weather conditions in your area. Agero understands that ETA’s are naturally going to be higher than usual during this time. To assure that your extended ETA’s are being accepted, please follow these steps:
  • Enter Your ETA
  • Select “Weather” as the option (when asked the reason for the lengthy ETA)
Please Note: The “weather” option will appear after your ETA has been given and or entered and is offered to you through all Instant Dispatch platforms, Ageros Roadside Connect app as well as our automated dispatching system.

Agero is aware of all the states that will be impacted by the storm and will accept your prolonged ETA’s accordingly.

Thank you and drive safe

Wednesday, January 21, 2015

Join Agero Today

Do you know someone interested in joining the Agero network? Here are a few services that we have to offer:

Emergency Road Services (ERS) - These are your "everyday" breakdowns including: towing, lockouts, jumpstarts, tire changes, winching, and fuel deliveries. Response times should be within 45 minutes.

Priority Towing - Service Providers that elect to participate in our Priority Towing program will help us service our more urgent dispatches, which may include accidents or customers that are enrolled in a premium service. A Priority Towing Service Provider responds directly to the disablement scene within 20 minutes and moves the vehicle to a designated repair facility. Any accident related tows will be for instances that do not impede traffic, and thus enrolling in this program will not impact or take away from any existing municipal towing that your business may currently have.

Secondary Towing (Vehicle Release Management) - Your responsibility will be to deliver these vehicles from an impound or storage yard to a designated body shop within the following times: If dispatched to your company before 12 PM, vehicle to be delivered by 5 PM local time; If dispatched after 12 PM local time, 24 hours to complete the call.

You may choose to enroll in all three offerings or the one that best fits your business model. Our goal is to build lasting relationships and work with you so we can achieve success.

To fill out an online application visit www.joinagero.com.

We look forward to working with you and having you as part of our network.


Monday, January 19, 2015

Tow Truck of the Week

The Tow Truck of the Week goes to:

Wilk's Towing & Recovery in Riverhead, New York

Want your tow truck or road service vehicle featured on AgeroNetworkNews.com? Email your best picture, company name and location to AgeroNews@agero.com.


Monday, January 12, 2015

Tow Truck of the Week

Our very first Tow Truck of the Week goes to:
Dynamic Towing Service in El Paso Texas


Want your tow truck or road service vehicle featured on AgeroNetworkNews.com? Email your best picture, company name and location to AgeroNews@agero.com.

Monday, January 5, 2015

Meet Courtney Doherty, Performance Manager for Arizona, Colorado, Utah & New Mexico

Agero blogger, Amy Abou-Zaki recently sat down with Performance Manager, Courtney Doherty to ask her 10 questions about herself and her role within Agero, here is what she had to say:

How would you explain your role at Agero?
I believe my role here at Agero is to build strong, lasting partnerships with our pre-existing service providers as well as welcome other providers to join our network. My objective is to work together to change a stressful situation for the customer into an exceptional experience from start to finish.

How long have you been with Agero?
I have been with Agero for 5 months.

What was your favorite job?
My favorite job was being a bartender at a local bar.

Who is the person you admire most?
The person I admire the most has to go to my father, hands down.

If you had one full year off to focus on anything, what would it be?
I would focus on myself. I would love to travel the world and experience different cultures.

Where is your favorite place to travel?
My favorite place to travel is my beach house in Cape Cod. The second place would be Jamaica, Montego Bay. However, where I really want to go is Greece.

Who is your favorite sports team?
Boston Bruins!

What is your favorite food?
Chicken, broccoli, and ziti. I do not discriminate when it comes to the Alfredo Sauce or the Garlic Sauce, both are delicious.

What is your best character trait?
Being good humored. 

What is the best advice you have to offer?
To breathe, life is way too short to let the little things upset you. Be happy, surround yourself with the people and activities you love J

Wednesday, December 10, 2014

Holiday Call Volume

Agero saw very strong dispatch volume over the Thanksgiving holiday, with significant spikes in volume in the days leading up to and after Thanksgiving.  The highest call volume before Thanksgiving occurred on Monday, November 24th and the largest after took place on Monday, December 1st.  With gas prices falling, travelers may be more inclined to drive more, so expect another busy holiday season.


This year Christmas falls on a Thursday, so expect a volume projection similar to Thanksgiving– high call volume early in the week (Monday / Tuesday), and lower volume on the 24th and 25th.  Call volume will likely peak on Monday, December 29th as travelers head back home.

We’d like to thank you all for your hard work and dedication. We appreciate all of you who work during the holidays, and assist our customers during their travels to visit friends and family.  Thank you for keeping everyone safe!

Friday, December 5, 2014

Have you heard of Agero Provider Perks?

Agero Provider Perks is an exclusive discount program featuring leading tow industry suppliers and designed to give Agero Service Providers valuable special offers on the products, tools, services, training, and financing they need to run their businesses. 

If you havent already, go to www.ageroproviderperks.com.  Just enter your provider ID number in the "Activate Here" section and start saving today!