Tuesday, September 16, 2014

Come Visit Us This Weekend at the Tennessee Tow Show.

Vehicle Training & Certification at the Tennessee Tow Show

September 18th-20th at the Chattanooga Convention Center.

We will be offering Hands-on Luxury Vehicle Training and Certification in booth #206 on: 
  • Friday Sept. 19th at 2:30pm 
  • Saturday Sept. 20th at 2:30pm

Agero's Dennis Richards will be presenting Ford Motorcraft Training. There will be two sessions throughout the show held in Convention Center 18/19.
  • Thursday Sept. 18th at 12:00pm
  • Saturday Sept. 20th at 3:30pm

Agero has also partnered with Worldwide Equipment and Beacon Funding to create a special Tow Truck Offer ONLY for Agero Providers. Come to booth #206 for more information. 

We look forward to seeing you at the show. 

Thursday, September 4, 2014

5 Steps to Unlocking a Ford Fusion

Click here for a quick and helpful 5 step guide to unlock a 2013-2014 Ford Fusion published in the August 2014 issue of Tow Times Magazine. 

Wednesday, September 3, 2014

Customer Service Hero

We welcome compliments and positive feedback on our providers.
Thank you to Kidd’s Towing in Kansas
for their excellent service.

"I was so impressed with your company's service today I decided to write you a message to say thank you! It is not every day that a company takes extra time with its customers to make them feel appreciated, but KIDD'S Towing did just that, today! After calling my insurance company’s roadside, I received a courtesy call from KIDD'S Towing indicating where the tow truck was and when it might arrive at my destination. This was extremely helpful because then I knew there was someone on the way! I appreciate the other two courtesy calls I received as well, indicating the truck was finishing one tow and headed in my direction. I felt cared for as a customer and I will definitely be referring KIDD'S Towing to others I talk to! Furthermore, each of the personnel I spoke to were polite, helpful, informative and professional in their speech! Thank you KIDDS! There is obviously a high level of leadership and integrity in this company! I cannot thank you and your company enough for taking the extra moments to be personable and compassionate with me as I was in a difficult situation, today! You eased the uncertainty of knowing where my van would end up and I believe it was in great hands with KIDD'S Towing service! Thank you again for being a company full of integrity and expert customer service.

- a completely satisfied customer

Thursday, August 28, 2014

Best Practices – Tow To Destination

Dear Service Providers,

Your company and employees are a vital link in delivering first class service. Our primary goal is to take care of the motorist while ensuring the vehicle is safely delivered to its specific tow to destination. Please be sure to follow proper protocol by towing the vehicle to the destination provided by Agero.

Important Reminder- Any change in a tow to location must be reported back to Agero for approval in advance as a change in destination could impact coverage limits. Failure to comply with this requirement may result in non-payment and or removal from our network.

If you need to update a tow to destination please do so by calling Agero @ 1-800-541-2262 Option #1 for authorization.

We appreciate your cooperation.

Thank you.

Wednesday, August 27, 2014

Meet Nicole Reyes, Performance Manager for the States of: NY & NJ

Agero blogger, Amy Abou-Zaki recently sat down with Performance Manager, Nicole Reyes to ask her 10 questions about herself and her role within Agero, here is what she had to say:

How would you explain your role at Agero?
My title is Network Performance Manager. I am responsible for managing and maintaining consistent performance of all service providers located in the NY/ NJ area. The two most important aspects of my job are analytics and relationship building.

How long have you been with Agero and what other sorts of job positions have you had prior to Agero?
I have only been with the company for less than a month, so yes I am a rookie! Prior to Agero, I worked for Enterprise, managing a 200 car branch. While in college, I completed three co-ops at large CPG companies including General Electric and Staples where I worked in Consumer Marketing and Market Research.

What was your favorite job?
It’s a toss-up between working at a boat dealership and working at a dog groomer. At one I got to hang outside on million dollar boats in the summertime. At the other I got to hang out with Beagles and Golden Retrievers all day.

Who is the person you admire most? 
My gram. She is the most loving and loyal person I know.

If you had one full year off to focus on anything, what would it be? 
Traveling the world. I had the opportunity to study abroad in college and it was the best experience of my life.

Where is your favorite place to travel?
Italy – good wine, delicious food, gorgeous beaches, and the “siesta”. How can you beat it?

Who is your favorite sports team?
New England Patriots – sorry J-E-T-S fans!

What is your favorite food?
Sushi and chicken parm. (Just not together, of course)

What is your best character trait?
The ability to make people laugh. Laughing is cheap medicine.

What is the best advice you have to offer?
“Have the courage to follow your heart and intuition. They somehow already know what you truly want to become. Everything else is secondary… Stay Hungry. Stay Foolish.” – Steve Jobs

Tuesday, August 26, 2014

Agero Accepts the ALS Ice Bucket Challenge

Agero gladly accepted the ALS Ice Bucket Challenge this week. Over 50 Associates & Senior Leaders in the Medford, MA office participated and Agero is making a donation to strike out ALS on their behalf. Thank you to everyone who participated!


Thursday, August 21, 2014

Agero's Lincoln Expedited Tow Program

Dear Service Providers,

Agero would like to remind our Service Providers of the Lincoln Expedited Tow Program. This unique service is designed specifically for Lincoln dispatches. When a Lincoln Expedited Tow is required, an Agero dispatcher will communicate the expedited dispatch with the expectation of a 30 minute ETA or less.

If you quote and meet an ETA of 30 minutes or less, we will pay the event to your contracted priority/accident scene rates. This is a great opportunity to earn more money without having to deal with an accident scene or damaged vehicle.

We value our partnership and are always pleased to offer services that help build your revenue.

Thank you. 

Friday, August 15, 2014

Meet Colin Murphy, Performance Manager for the States of PA and OH

Agero Blogger Amy Abou-Zaki recently sat down with Performance Manager Colin Murphy to ask him 10 questions about himself and his role within Agero, here is what he had to say:

How would you explain your role at Agero?
My title with Agero is “Network Performance Manager.”  This role entails everything from account management, rate negotiations, data analysis and everything in between.

How long have you been with Agero and what other job positions have you held prior to Agero?
I have been with Agero for one month.  Prior to working with Agero I worked in buying and procurement for an ecommerce candy company.  I also spent several years in the financial industry.

What was your favorite job before Agero?
Being a basketball camp counselor during my summer breaks, early in college.

Who is the person you most admire?
My father.

If you had one full year off to focus on anything, it would be... 
My studies.  I would acquire my master’s degree.

Where is your favorite place to travel?
Anywhere with warm weather, a beach and a golf course.

What is your favorite sports team?
It’s a toss-up between the New England Patriots, Boston Bruins and the 2002 Boston Celtics.      

What is your favorite food?
Pretty much anything with some spice.

What would you descrive as your best character trait?
My enthusiasm and motivation.

What is the best advice you have to offer?
Full eyes, clear hearts, can’t lose.

Tuesday, August 5, 2014

Updates to the Agero Network Map

There have been some updates to the Agero Network Zone Map. Some of the Performance Managers have changed or relocated to a different zone. Please take a moment to review your Performance Manager’s contact information.

Click here to download the PDF of the Network Map or visit AgeroTicket.com in the Resource and Tutorial Library

Tuesday, July 29, 2014

Come See Us In San Antonio

Please join Agero at this year’s
San Antonio Tow Expo!

August 7 – 9, 2014
 Henry B Gonzalez Convention Center
San Antonio, Texas

 Come to booth #604 to meet your regional Performance Manager in person and check out the latest programs and technology Agero has to offer.

For more show details visit:

Vehicle Delivery – Best Practices

The delivery of a car is the final step towards a completely satisfied customer and the opportunity to strengthen your relationship with the repair facility. Ask yourself the following questions to ensure a happy customer and repair facility.

  •        Do my drivers know where the preferred delivery area is at each shop?
  •        Do my drivers know the preferred place or person to deliver the keys to?
  •        Which repair facilities do or don’t have an after-hours key drop?
  •        Is every tow completed with a signed walk around form noting all previous
           damage in detail?
  •        Do the shop managers have your contact information to address any      
    on the spot?

If you answered “no” to any of these questions, you are exposing yourself and your company to additional liability and potential service issues.  Take the time and effort up front to follow the correct steps to minimize your exposure and increase customer service.

Tuesday, July 22, 2014

Get Enhanced Agero Perks Worth $540

Lease or finance a truck with Beacon Funding before July 31 and take advantage of an enhanced perks package.

You’ll enjoy a $300 Visa® Prepaid Card PLUS a full year of Progressive Platform’s GPS System – a total value of $540!

Plus, Progressive Platforms comes with:

  • Free hardware
  • Free GPS integration
  • Live dispatch screen
  • Full dispatch software
  • Nearest available asset
  • Automatic and full PTO alerts
  • Agero jobs

Thinking about a new truck? Act now – this special offer expires July 31, 2014.

Wednesday, July 16, 2014

AgeroSupport.com: Active Dispatches

Agero Support is more than a tool to enter your Agero PO's. It is full of important information about customers past and present. Not enough providers are using the "Active Dispatches" option on Agero Support today.  Below are highlights about why you should.

Scorecard Page

If you have ever found yourself calling Agero to find a missing faxed PO or just looking for more information about a PO, you need to use the "Active Dispatches" link. The link can be found under the Quick Links area on your Scorecard page.  Clicking "Active Dispatches" will take you to the page below:

Active Dispatches makes it simple

Use this section to view the dispatches you have received from Agero for the past 2 days. This site will update every 30 seconds but you can also hit the refresh button to load the most current data.

To view the detailed information, choose a PO number from the drop down menu. You will then see all the information you'd expect to find on a faxed or emailed PO sheet.

Don't waste your valuable time waiting on a fax to print or calling the provider hot line. Click on "Active Dispatches" today for the call information you need.

Thursday, July 3, 2014

Fourth of July Call Volume

With the Fourth of July, it is imperative that we take all necessary measures to ensure customer satisfaction. Historically, the day after July 4th is one of the busiest days of the year. However, volume is expected to be up all weekend long. It is very important to prepare for this spike in call volume to ensure success.

Here are some simple steps you can take to avoid missing out on any revenue:
  • Staff Accordingly: Keep in mind we expect Saturday, July 5th to be the busiest of the days.
  • Utilize Instant Dispatch: Don’t tie up your phone lines.
  • Be Organized: If you are a Primary Provider make sure you are prioritizing your primary territory.
  • Be Accurate and Responsive: Give accurate response times (ETAs) and don’t let any call go unanswered.
  • Assess and note all pre-existing damages prior to loading or working on a vehicle.
Please take advantage of this busy time of year as it is a great opportunity to build profit margins and improve customer satisfaction ratings. Plan ahead and drive safely!

Have a Safe and Happy Fourth of July

Wednesday, July 2, 2014

Have You Taken Advantage Of Provider Perks Program?

If you’re an Agero service provider, you likely signed up to receive towing and roadside service business, but did you know that being a service provider for Agero entitles you to all kinds of industry and non-industry discounts?  Agero has partnered with several companies in the towing and roadside industry to give you savings on a wide variety of goods and services.  It’s part of our Agero Provider Perks Program, and all you have to do to receive these discounts is be a current Agero service provider. 

Discounts include business essentials such as:  truck financing, dispatching software, GPS/mapping solutions, fleet management, and fuel price protection options.  You’ll also find savings on parts and tools, tires, background checks, phone/internet, and even driver training.  We offer additional discounts for movie theaters, retail stores, and more that you can use for your family.  To see what companies we currently partner with, and to take advantage of these perks, go to www.ageroproviderperks.com.  Just enter your provider ID number, sign up, and start saving today.