Wednesday, April 22, 2015

Tow Truck of the Week

The Tow Truck of the Week goes to:

Ron's Auto Repair Inc. in Mastic Beach, NY



Have a truck with a story, a salute to veterans, or a cancer survivor?
We want to feature your unique trucks on the blog.
Email the truck picture, company name and location to AgeroNews@agero.com.

Thursday, April 16, 2015

Great To See You in Florida

It was great to see everyone come out to the Florida Tow Show. We had a great time in our inside and outside booths, meeting providers, spinning the raffle wheel for prizes and more. 

Keep a lookout on our Facebook page, Agero Provider Network, for more pictures from the show. Hope to see you in Vegas!


Tuesday, March 31, 2015

Tow Truck of the Week

The Tow Truck of the Week goes to:

Shatila Service Center Inc. in Detroit, MI



Have a truck with a story, a salute to veterans, or a cancer survivor?
We want to feature your unique trucks on the blog.
Email the truck picture, company name and location to AgeroNews@agero.com.

Monday, March 30, 2015

Increase Your CSI Score Through Driver Appearance

There are many different ways to improve customer service. One of the easiest ways is through your driver's appearance. 

We offer our Service Provider’s special offers through our Agero Provider Perks which include discounts on uniforms, safety vests, branded door magnets and other business essentials you can use to have a professional appearance for your business.

For more information click here to view our Improving Customer Service 1-pager to learn how to:
  • Increase your CSI score
  • Put customers at ease and gain respect 
  • Get special discounts on uniforms 

Monday, March 16, 2015

Tow Truck of the Week

The Tow Truck of the Week goes to:

Springfield Towing & Recovery LLC in Wyndmoor, PA


We want to feature your unique trucks on the blog.
Email the truck picture, company name and location to AgeroNews@agero.com

Tuesday, March 10, 2015

Customer Recovery: Equipping Our Specialists to Better Serve You

For each damage complaint that Customer Recovery receives, our liability specialists and management team analyze all of the information collected in order to make the best decision possible given the facts and evidence provided. The team undergoes monthly training courses provided by one of our senior associates, Brian Rossi, bringing more than 10 years of experience and leadership to the sessions.


The training sessions allow the team to openly discuss aspects of the damage complaint that may be hindering their ability to make a final resolution. A projector screen is utilized to display damage photos and estimate break downs based off former and current cases.  The team, as well as management, can easily identify trends amongst the damage complaints and develop that knowledge going forward by sharing the best recovery practices.

Continuing to Enrich our Specialists:
  • Agero has partnered with the Massachusetts Towing Association Training and Certification Program to ensure our team is prepared for a thorough assessment of each damage complaint case.
  • Live demos offer our specialists a first-hand look at service-specific events and present them opportunities to ask questions and observe damages before their eyes.
  • Management is committed to a stronger interviewing process, continually seeking qualified individuals.

Wednesday, March 4, 2015

Tow Truck of the Week

The Tow Truck of the Week goes to:

Bald Eagle Towing & Recovery in Marco Island, FL


We want to feature your unique trucks on the blog.
Email the truck picture, company name and location to AgeroNews@agero.com

Wednesday, February 25, 2015

5 Fun Facts About Paul- Northeast Regional Manager

Paul Carroll
Northeast Regional Manager
Zones 8, 11-14
781-306-3716

 
What single word describes you best? 
Committed.

What’s one fun fact about you that not everyone may know?
I can play the guitar.

If you had the ability to have dinner with one person (past or present) who would it be and why? 
Abraham Lincoln. He was extremely influential during an extremely important time in history.

Who do you admire most in life? 
My parents.

If you could live the life of one celebrity for an entire day, who would it be and why? 

Any golfer – enough said.

Monday, February 23, 2015

Tow Truck of the Week

The Tow Truck of the Week goes to:

Fling's Towing Inc. in Coatesville, PA


We want to feature your best looking trucks on the blog.
Email the truck picture, company name and location to AgeroNews@agero.com

Friday, February 20, 2015

Winter Weather Tip

Depending on your zone, the winter season can bring unexpected volume as well as unexpected challenges on the job. We recommend keeping some of these preventative safety tips in mind and be patient as this weather can cause a lot of stress.

Try leaving an emergency pack in your glove compartment or trunk containing some gear to get you or someone in need through an uncomfortable time such as:
  • Extra pair of gloves
  • Bright colored cloth (you can tie this to your antenna or door handle for added visibility)
  • Shovel
  • Matchbook/ lighters
  • A small package of mixed nuts, dried fruit, or other sealed snacks to provide you with some energy or comfort in a stressful time
  • A blanket or other warm items to layer up should there be an excessive wait time for assistance to arrive
  • Flashlight & extra batteries







Wednesday, February 18, 2015

5 Fun Facts About Ross- Our Southeast Regional Manager

Ross Coulman
Southeast Regional Manager
Zones 6, 7, 9, 10
781-306-3615


What single word describes you best? 
Competitive.

What’s one fun fact about you that not everyone may know?
I grew up in a small town, with more cows than people.

If you had the ability to have dinner with one person (past or present) who would it be and why? 
Kia Silverbrook. Who wouldn’t want to pick the brain of the most prolific inventor in the world?

Who do you admire most in life? 
My dad.

If you could live the life of one celebrity for an entire day, who would it be and why? 


Richard Branson: he owns a private island (Necker Island).

Monday, February 16, 2015

Tow Truck of the Week

The Tow Truck of the Week goes to:

Nick's Towing & Transportation in Doylestown, PA


We want to see your custom and decked out trucks.
Email your best picture, company name and location to AgeroNews@agero.com

Thursday, February 12, 2015

Introducing Your West Regional Manager

Matt Lockley
West Regional Manager
Zones 1-5
781-306-3479


5 Fun Facts About Matt:


What single word describes you best?
Dependable

What’s one fun fact about you that not everyone may know?
I enjoy hiking.

If you had the ability to have dinner with one person (past or present) who would it be and why?
Albert Einstein. He was a man who inspired creative thinking. I think it would be an interesting conversation.

Who do you admire most in life?
My mom. She is my inspiration in life.

If you could live the life of one celebrity for an entire day, who would it be and why?
Tom Brady. Super bowl champ and MVP.

Wednesday, February 4, 2015

Tow Truck of the Week

The Tow Truck of the Week goes to:

Shaws' Auto Service in La Porte, IN


Want your tow truck or road service vehicle featured on AgeroNetworkNews.com?

Email your best picture, company name and location to AgeroNews@agero.com

Friday, January 30, 2015

Winter Safety Tips

During these winter months here are a few suggestions to ensure you get from point A to point B safely and confidently:
  • Keep an eye on the weather forecast during your winter travels as snowfall, ice, and other wintry conditions will certainly play a role in your ETAs and service delivery.
  • Take note of your odometer and coordinate it with exit numbers, mileposts, or crossroads so if you are in a crash or slide off the road you'll be more prepared to identify where you are and acquire assistance more quickly to your location.
  • Be courteous to those awaiting your arrival. Call ahead to your destination just as you are leaving and be realistic about your ETAs. Be sure to keep your customers and Agero aware of your travel statuses and any time changes.
  • Look farther ahead in traffic than you normally do. The actions of other cars and trucks will act as a red flag if there are abnormal road conditions coming your way, allowing you extra time to react safely.
  • Trucks take longer to respond and come to a complete stop when breaking, so break early and break correctly. It takes more time and distance to stop in adverse conditions.



Stay safe and warm!

Wednesday, January 28, 2015

Tow Truck of the Week

The Tow Truck of the Week goes to:

Eska Towing & Transport, LLC in Hopatcong, NJ


Want your tow truck or road service vehicle featured on AgeroNetworkNews.comNext week we will feature a Tow Truck or Road Service Vehicle taking on the snow! 

Email your best picture, company name and location to AgeroNews@agero.com

Monday, January 26, 2015

Best Practices- Quoting ETA’s during inclement winter weather

Service Providers:

Blizzard warnings have been issued for parts of seven states in anticipation of Winter Storm Juno, which will be a major snowstorm for the Northeast Monday through Tuesday night, lingering into Wednesday morning. Parts of the region will see blizzard conditions and more than 2 feet of snow. Severe weather will certainly bring unexpected call volume as well as unforeseen challenges on the road. Our primary concern is the safety of both you and our customers, we urge you to operate on the side of caution while quoting realistic ETA’s based on the weather conditions in your area. Agero understands that ETA’s are naturally going to be higher than usual during this time. To assure that your extended ETA’s are being accepted, please follow these steps:
  • Enter Your ETA
  • Select “Weather” as the option (when asked the reason for the lengthy ETA)
Please Note: The “weather” option will appear after your ETA has been given and or entered and is offered to you through all Instant Dispatch platforms, Ageros Roadside Connect app as well as our automated dispatching system.

Agero is aware of all the states that will be impacted by the storm and will accept your prolonged ETA’s accordingly.

Thank you and drive safe