Monday, March 7, 2016

March Worldwide Equipment Specials


For more Perks specials, visit www.AgeroProviderPerks.com.









Announcing Agero's PO Assistance Tool

In an effort to limit the number of times you have to call back into Agero and wait for a representative, we've created an online PO Assistance tool to give you the ability to change services, add equipment, issue GOA's, etc., on your own, in real time. This easy-to-use form works on both desktop and mobile. 

We ask that any time you require the following:
  • Add Equipment
  • Add/Change Service
  • Revise ETA
  • GOA/Service Unsuccessful
  • Update Case information
  • Cancel Service 

Click here: Agero PO Assistance



If you have any questions, please contact your Performance Manager.

Thursday, January 21, 2016

California Passes AB 1222 Requiring Delivery Information from Tow Truck Companies

California recently passed legislation (AB 1222) requiring businesses taking possession of vehicles from tow truck companies to record information about the tow truck company, truck operator, and the towed vehicle. All information must be retained by the business for three years and made available within 48 hours of a written request by appropriate authorities. 

As a valued California Service Provider, we wanted to make you aware of this new law and educate you on the type of information dealerships and repair facilities will be looking to obtain at the time of delivery. When delivering vehicles after hours, please leave the information in the front seat or in an easily accessible place. All vehicles delivered to California dealerships or repair facilities must include the following information:
Click to download a 
form template.
  • Towing Company
    • Name of the company
    • Address of the company
    • Telephone number of the company
  • Tow Truck Operator
    • Name of the operator
    • Driver's license number of the operator
  • Vehicle Information
    • Make, model and license plate OR
    • Vehicle Identification Number (VIN)
  • Possession Information
    • Date of possession
    • Time of possession
According to the California New Car Dealers Association, the new requirements took effect on January 1, 2016 for businesses taking possession of vehicles from tow truck companies. We suggest being prepared with the above information as dealerships and repair facilities will be asking you for it when delivering a vehicle. In fact, it may be more efficient to fill out the attached form prior to delivering the vehicle so you can be on your way to the next job!


If you have any questions, please reach out to your Performance Manager.

Tuesday, July 14, 2015

Service Provider Spotlight


Crow Towing, East Texas


A customer called in to see if their tow could be done unattended since they were waiting on the side of the road in 95 degree weather. In this case there were a few miles of overages that would typically be charged, but Scott from Crow Towing didn’t want the customer to have to wait in the heat and worry, so he waived the overages. The customer was very appreciative that they didn't have to stand out in the heat and for all that Crow Towing did on the job. 


We want to thank Crow Towing for going above and beyond while servicing the customer on the job.


Wednesday, June 17, 2015

Digital Dispatch Technology Right on Your Phone

Have you heard of Agero's Free Mobile Dispatching App, RoadsideConnectTM? This digital dispatch technology allows you to accept Agero jobs faster and easier in addition to making your business more efficient.

With the RoadsideConnect app you can:
  • Accept dispatches right from your phone
  • Assign a driver with the push of a button
  • Get hands-free auto status updates
  • Manage Driver ETAs
  • View the location of your fleet in real-time
  • Minimize dispatcher phone time with drivers

Download the app today on the Apple App Store and the Google Play Store!



Tuesday, June 2, 2015

Service Provider Support Survey- Using your feedback for constructive insight into the damage complaint and resolution process

If your company is involved with a damage allegation filed by one of our clients’ customers, you now have the opportunity to provide feedback on every damage case. Timely Service Provider feedback and an ongoing commitment to meaningful collaboration is essential to Agero.  It is our goal to remain an industry leader and your trusted partner. 

We want to make sure we’re doing all we can to properly listen to your feedback, concerns, and suggestions. Our survey focuses on:
  • The courtesy and knowledge of the Customer Recovery individual your company engaged with regarding a damage case
  • The timeliness of the service received from the Customer Recovery team
  • Your opinion about the damage complaint & resolution process
Be assured that we always value your concerns – and are always open to making changes whenever appropriate and possible to do so.

All Service Providers who submit a survey response will be automatically entered into a monthly drawing. One $50 Gift Certificate will be rewarded from this drawing each month. Winners will be selected at random and notified via phone and email after the closing of each survey. Service Providers can only be entered into this drawing once. 

Monday, June 1, 2015

Tow Truck of the Week

Tow Truck of the Week

Taken by Agero copywriter, Peter Phair, while out for a walk this weekend.

A couple of classic but long abandoned vintage tow rigs growing old together.  


Have a truck with a story, a salute to veterans, or a cancer survivor?
We want to feature your unique trucks on the blog.
Email the truck picture, company name and location to AgeroNews@agero.com.


Thursday, May 28, 2015

Agero Spotlight on Performance Manager Amy Abou Zaki

Have you met Performance Manager Amy Abou Zaki? Listen to her discuss the Network Team and our Service Provider community in this video.

video

If you are having trouble viewing the video click here to watch it in another window.

Monday, May 18, 2015

Tow Truck of the Week

The Tow Truck of the Week goes to:

Kitagawa's Towing LLC in Kahului, Hawaii

video

2014 Ford F-550 Jerr-Dan with orange vinyl wrap. 

Have a truck with a story, a salute to veterans, or a cancer survivor?
We want to feature your unique trucks on the blog.
Email the truck picture, company name and location to AgeroNews@agero.com.

Monday, May 11, 2015

Come See Us In Vegas

The American Towman Showplace is this weekend, May 15th & 16th

Come by and visit Agero at booth #514 at the American Towman Showplace at the Southpoint Hotel & Casino in Las Vegas. The show will be on Friday and Saturday May 15th and 16th and the exhibits will be open from 12 to 6 pm.

  • Learn the benefits of joining the Agero Service Provider Network
  • Sign up for monthly discounts for your business through our Agero Provider Perks program
  • Meet with your local Performance Managers

We can’t wait to see you there!


Tuesday, April 28, 2015

Service Provider Spotlight


Scott's Towing & Recovery


Scott’s Towing & Recovery is an award-winning company based in Woodbridge, New Jersey. They provide 24-hour-a-day towing and roadside services to greater Woodbridge as well as surrounding central New Jersey areas.

Founder Scott Flowers started working in a body shop in the summer of 1977. At that time, he was a young kid with a strong curiosity who was also fast learner, which the people around him quickly recognized. He enjoyed doing a good job and knew immediately that he was hooked on the automotive industry.

With this early experience, Scott began to build his business from the ground up. He launched Scott’s Towing & Recovery in 1983 with just a single tow truck and valuable enthusiasm for the industry. The business grew quickly, and today he’s the proud owner of a fleet of eight trucks that serve hundreds of customers across the central New Jersey Area.

Scott’s hard-working style, positive attitude and dedication to providing honest service gained him a strong reputation in the towing industry. He’s an active member of his community and is continuously working to improve his capabilities and raise professional standards. With all the certifications, awards, and achievements he’s racked up so far, it’s clear that Scott goes above and beyond to maintain his strong reputation for customer service.



Have a story to tell about your business? Email us at AgeroNews@agero.com

We always look forward to hearing from you.


Wednesday, April 22, 2015

Tow Truck of the Week

The Tow Truck of the Week goes to:

Ron's Auto Repair Inc. in Mastic Beach, NY



Have a truck with a story, a salute to veterans, or a cancer survivor?
We want to feature your unique trucks on the blog.
Email the truck picture, company name and location to AgeroNews@agero.com.

Thursday, April 16, 2015

Great To See You in Florida

It was great to see everyone come out to the Florida Tow Show. We had a great time in our inside and outside booths, meeting providers, spinning the raffle wheel for prizes and more. 

Keep a lookout on our Facebook page, Agero Provider Network, for more pictures from the show. Hope to see you in Vegas!