Wednesday, December 10, 2014

Holiday Call Volume

Agero saw very strong dispatch volume over the Thanksgiving holiday, with significant spikes in volume in the days leading up to and after Thanksgiving.  The highest call volume before Thanksgiving occurred on Monday, November 24th and the largest after took place on Monday, December 1st.  With gas prices falling, travelers may be more inclined to drive more, so expect another busy holiday season.

This year Christmas falls on a Thursday, so expect a volume projection similar to Thanksgiving– high call volume early in the week (Monday / Tuesday), and lower volume on the 24th and 25th.  Call volume will likely peak on Monday, December 29th as travelers head back home.

We’d like to thank you all for your hard work and dedication. We appreciate all of you who work during the holidays, and assist our customers during their travels to visit friends and family.  Thank you for keeping everyone safe!

Friday, December 5, 2014

Have you heard of Agero Provider Perks?

Agero Provider Perks is an exclusive discount program featuring leading tow industry suppliers and designed to give Agero Service Providers valuable special offers on the products, tools, services, training, and financing they need to run their businesses. 

If you havent already, go to  Just enter your provider ID number in the "Activate Here" section and start saving today!

Wednesday, December 3, 2014

Congratulations to Our Special Recognition Award Recipients

This year at the Baltimore Tow Show we held a special Service Provider Reception on Friday November 21st. This reception was a chance for us to recognize and thank our top performing providers who are extremely dedicated and go above and beyond with service and performance. Thank you for coming out to the Baltimore Tow Show and for all that you do!

Monday, November 17, 2014

Come See Us in Baltimore

Please join Agero at this year’s

American Towman Expo

November 21-23, 2014
Baltimore Convention Center
1 West Pratt Street
Baltimore, MD

 Come by booth #607 to meet your Performance Manager in person and check out the latest programs and technology Agero has to offer. 

Exhibit hours are Friday 2-5pm, Saturday 11am to 6pm, Sunday 10am to 4pm

For show schedule and information visit

Monday, November 3, 2014

Meet Mark Buonomo, Performance Manager for Northern CA, AK & HI

Agero blogger, Amy Abou-Zaki recently sat down with Performance Manager, Mark Buonomo to ask him 10 questions about himself and his role within Agero, here is what he had to say:

How would you explain your role at Agero?
I work with over 3000 independent service providers coaching them to become successful business owners while helping those in need on the side of the road.

How long have you been with Agero?
I started working at Agero this summer and this is my first role with the company.

What was your favorite job?
Professional DJ for Red Bull USA

Who is the person you admire most?
My dad, he is the strongest guy I know with an awesome mustache!

If you had one full year off to focus on anything, what would it be?
Traveling throughout Central/Southern America helping children learn in schools.

Where is your favorite place to travel?
Czech Republic, Prague

Who is your favorite sports team?
Boston Red Sox

What is your favorite food?

What is your best character trait?

What is the best advice you have to offer?
Try something, if you fail, try it again, just never stop trying.

Wednesday, October 29, 2014

Customer Service Heroes

We welcome compliments and positive feedback on our providers.
Thank you to to the following Service Providers for their excellent service.

Just wanted to pass this along to Gordon and his driver who took care of an insurance member. The company was quite pleased and impressed with your promptness and the knowledge of the driver. The poor customer had a bad experience with another company and didn't think we could do better. Well you turned a bad situation into a Great Kudo call for you guys. Thanks from Mr. Haight and as well from myself!!! You guys ROCK!!!
A&T Towing (Napa, CA)

Jerald was awesome, He took this very complicated call with ease and showed how a Good SP in our network is not afraid to take a challenging call. The customers had left his vehicle and taken the flat tire with him. The Service Provider was willing to pick customer up from his home and take him back to the vehicle to establish the service. These Guys are awesome!
All in One Auto Repair (Ukiah, CA)

I dispatched a call to D&L Towing which was 60 miles from them, in Hubbard, NE. The man that I spoke with, Larry, was extremely friendly and helpful, and agreed to take the call even though it was so far away because I couldn't find anyone else and he did not want the customer to be stranded. He and his company are a great asset!
D & L Towing (Norfolk, NE)

The customer was very pleased with the service today. She said that the driver who went out to her was very helpful and respectful. She was happy they arrived on time and even before the scheduled time they had given us. She wishes to use them more often and thanks them for the service today.
Express Roadside (Tucson, AZ)

Tuesday, October 21, 2014

Roadside Connect Login Issues

Dear Agero Service Providers,

As we continue to gather valuable feedback from our Service Providers on our Roadside Connect app, we have been alerted to a login issue users are currently experiencing. We are working diligently on the fix and hope to have updates for you shortly.

We thank you for your continued feedback and want you to know that your feedback is critical to our process of growing and improving our Roadside Connect app and we are excited about all the new features and functionality that will be offering on the new version, available in just a few short weeks.

Please feel free to email us at with any feedback on the Roadside Connect app. Also follow us on Twitter and like us on Facebook for all the latest updates. We will be checking email and social media daily for any comments.

Thank you for your patience and input as we continue to improve our Roadside Connect product,

The Agero Team

Thursday, October 16, 2014 Active Dispatches

Agero Support is more than a tool to enter your Agero PO's. It is full of important information about customers past and present. Not enough providers are using the "Active Dispatches" option on Agero Support today.  Below are highlights about why you should.

Scorecard Page

If you have ever found yourself calling Agero to find a missing faxed PO or just looking for more information about a PO, you need to use the "Active Dispatches" link. The link can be found under the Quick Links area on your Scorecard page.  Clicking "Active Dispatches" will take you to the page below:

Active Dispatches make it simple

Use this section to view the dispatches you have received from Agero for the past 2 days. This site will update every 30 seconds but you can also hit the refresh button to load the most current data.

To view the detailed information, choose a PO number from the drop down menu. You will then see all the information you'd expect to find on a faxed or emailed PO sheet.

Don't waste your valuable time waiting on a fax to print or calling the provider hot line. Click on "Active Dispatches" today for the call information you need.

Monday, October 6, 2014

Come See Us In San Diego

Please join Agero at this year’s
Western States Tow Show!

October 9-11, 2014
 Town & Country Resort and Convention Center
San Diego, CA

 Come to booth #208 to meet your regional Performance Manager in person and check out the latest programs and technology Agero has to offer. 

For show schedule and information visit

Monday, September 29, 2014

Customer Service Hero

We welcome compliments and positive feedback on our providers.
Thank you to Pop A Lock in Orlando, FL
for their excellent service.

“I have been a customer of my insurance company for quite some time, and met quite a few road-side servicemen who have worked through the company.  I have had generally good service, but nothing exceptional...until tonight! I wanted to take the time out of my evening to personally mention that David of Pop-A-Lock in the greater Orlando area was an AMAZINGLY excellent service provider!  Apart from being VERY professional in the service he provided, he was also incredibly kind and quite personable!  This is an excellent employee, and apart from thanking him, I wanted to thank your company for hiring him.  He was very quick, very polite, and had no problem entertaining my conversation while filling out his paper work.  He called me to let me know that traffic was going to cause him a slight delay, and yet still showed up well before I expected him to (knowing how brutal the traffic in this area can be).  I feel that David is an invaluable asset to your organization, and I hope this message finds you well!  If you get the chance, please thank him again for me to let him know that his actions were greatly appreciated.”

- a completely satisfied customer

Wednesday, September 24, 2014

It Was Great To See You In Tennessee

Thank you to everyone who came out to the Tennessee Tow Show. We had a great time at the show and our trainings were well attended. 

Here are some pictures from the show. To see more visit our Facebook page by clicking here.

Tuesday, September 16, 2014

Come Visit Us This Weekend at the Tennessee Tow Show.

Vehicle Training & Certification at the Tennessee Tow Show

September 18th-20th at the Chattanooga Convention Center.

We will be offering Hands-on Luxury Vehicle Training and Certification in booth #206 on: 
  • Friday Sept. 19th at 2:30pm 
  • Saturday Sept. 20th at 2:30pm

Agero's Dennis Richards will be presenting Ford Motorcraft Training. There will be two sessions throughout the show held in Convention Center 18/19.
  • Thursday Sept. 18th at 12:00pm
  • Saturday Sept. 20th at 3:30pm

Agero has also partnered with Worldwide Equipment and Beacon Funding to create a special Tow Truck Offer ONLY for Agero Providers. Come to booth #206 for more information. 

We look forward to seeing you at the show. 

Thursday, September 4, 2014

5 Steps to Unlocking a Ford Fusion

Click here for a quick and helpful 5 step guide to unlock a 2013-2014 Ford Fusion published in the August 2014 issue of Tow Times Magazine.