Wednesday, June 17, 2015

Digital Dispatch Technology Right on Your Phone

Have you heard of Agero's Free Mobile Dispatching App, RoadsideConnectTM? This digital dispatch technology allows you to accept Agero jobs faster and easier in addition to making your business more efficient.

With the RoadsideConnect app you can:
  • Accept dispatches right from your phone
  • Assign a driver with the push of a button
  • Get hands-free auto status updates
  • Manage Driver ETAs
  • View the location of your fleet in real-time
  • Minimize dispatcher phone time with drivers

Download the app today on the Apple App Store and the Google Play Store!



Tuesday, June 2, 2015

Service Provider Support Survey- Using your feedback for constructive insight into the damage complaint and resolution process

If your company is involved with a damage allegation filed by one of our clients’ customers, you now have the opportunity to provide feedback on every damage case. Timely Service Provider feedback and an ongoing commitment to meaningful collaboration is essential to Agero.  It is our goal to remain an industry leader and your trusted partner. 

We want to make sure we’re doing all we can to properly listen to your feedback, concerns, and suggestions. Our survey focuses on:
  • The courtesy and knowledge of the Customer Recovery individual your company engaged with regarding a damage case
  • The timeliness of the service received from the Customer Recovery team
  • Your opinion about the damage complaint & resolution process
Be assured that we always value your concerns – and are always open to making changes whenever appropriate and possible to do so.

All Service Providers who submit a survey response will be automatically entered into a monthly drawing. One $50 Gift Certificate will be rewarded from this drawing each month. Winners will be selected at random and notified via phone and email after the closing of each survey. Service Providers can only be entered into this drawing once. 

Monday, June 1, 2015

Tow Truck of the Week

Tow Truck of the Week

Taken by Agero copywriter, Peter Phair, while out for a walk this weekend.

A couple of classic but long abandoned vintage tow rigs growing old together.  


Have a truck with a story, a salute to veterans, or a cancer survivor?
We want to feature your unique trucks on the blog.
Email the truck picture, company name and location to AgeroNews@agero.com.


Thursday, May 28, 2015

Agero Spotlight on Performance Manager Amy Abou Zaki

Have you met Performance Manager Amy Abou Zaki? Listen to her discuss the Network Team and our Service Provider community in this video.

video

If you are having trouble viewing the video click here to watch it in another window.

Monday, May 18, 2015

Tow Truck of the Week

The Tow Truck of the Week goes to:

Kitagawa's Towing LLC in Kahului, Hawaii

video

2014 Ford F-550 Jerr-Dan with orange vinyl wrap. 

Have a truck with a story, a salute to veterans, or a cancer survivor?
We want to feature your unique trucks on the blog.
Email the truck picture, company name and location to AgeroNews@agero.com.

Monday, May 11, 2015

Come See Us In Vegas

The American Towman Showplace is this weekend, May 15th & 16th

Come by and visit Agero at booth #514 at the American Towman Showplace at the Southpoint Hotel & Casino in Las Vegas. The show will be on Friday and Saturday May 15th and 16th and the exhibits will be open from 12 to 6 pm.

  • Learn the benefits of joining the Agero Service Provider Network
  • Sign up for monthly discounts for your business through our Agero Provider Perks program
  • Meet with your local Performance Managers

We can’t wait to see you there!


Tuesday, April 28, 2015

Service Provider Spotlight


Scott's Towing & Recovery


Scott’s Towing & Recovery is an award-winning company based in Woodbridge, New Jersey. They provide 24-hour-a-day towing and roadside services to greater Woodbridge as well as surrounding central New Jersey areas.

Founder Scott Flowers started working in a body shop in the summer of 1977. At that time, he was a young kid with a strong curiosity who was also fast learner, which the people around him quickly recognized. He enjoyed doing a good job and knew immediately that he was hooked on the automotive industry.

With this early experience, Scott began to build his business from the ground up. He launched Scott’s Towing & Recovery in 1983 with just a single tow truck and valuable enthusiasm for the industry. The business grew quickly, and today he’s the proud owner of a fleet of eight trucks that serve hundreds of customers across the central New Jersey Area.

Scott’s hard-working style, positive attitude and dedication to providing honest service gained him a strong reputation in the towing industry. He’s an active member of his community and is continuously working to improve his capabilities and raise professional standards. With all the certifications, awards, and achievements he’s racked up so far, it’s clear that Scott goes above and beyond to maintain his strong reputation for customer service.



Have a story to tell about your business? Email us at AgeroNews@agero.com

We always look forward to hearing from you.


Wednesday, April 22, 2015

Tow Truck of the Week

The Tow Truck of the Week goes to:

Ron's Auto Repair Inc. in Mastic Beach, NY



Have a truck with a story, a salute to veterans, or a cancer survivor?
We want to feature your unique trucks on the blog.
Email the truck picture, company name and location to AgeroNews@agero.com.

Thursday, April 16, 2015

Great To See You in Florida

It was great to see everyone come out to the Florida Tow Show. We had a great time in our inside and outside booths, meeting providers, spinning the raffle wheel for prizes and more. 

Keep a lookout on our Facebook page, Agero Provider Network, for more pictures from the show. Hope to see you in Vegas!


Tuesday, March 31, 2015

Tow Truck of the Week

The Tow Truck of the Week goes to:

Shatila Service Center Inc. in Detroit, MI



Have a truck with a story, a salute to veterans, or a cancer survivor?
We want to feature your unique trucks on the blog.
Email the truck picture, company name and location to AgeroNews@agero.com.

Monday, March 30, 2015

Increase Your CSI Score Through Driver Appearance

There are many different ways to improve customer service. One of the easiest ways is through your driver's appearance. 

We offer our Service Provider’s special offers through our Agero Provider Perks which include discounts on uniforms, safety vests, branded door magnets and other business essentials you can use to have a professional appearance for your business.

For more information click here to view our Improving Customer Service 1-pager to learn how to:
  • Increase your CSI score
  • Put customers at ease and gain respect 
  • Get special discounts on uniforms 

Monday, March 16, 2015

Tow Truck of the Week

The Tow Truck of the Week goes to:

Springfield Towing & Recovery LLC in Wyndmoor, PA


We want to feature your unique trucks on the blog.
Email the truck picture, company name and location to AgeroNews@agero.com

Tuesday, March 10, 2015

Customer Recovery: Equipping Our Specialists to Better Serve You

For each damage complaint that Customer Recovery receives, our liability specialists and management team analyze all of the information collected in order to make the best decision possible given the facts and evidence provided. The team undergoes monthly training courses provided by one of our senior associates, Brian Rossi, bringing more than 10 years of experience and leadership to the sessions.


The training sessions allow the team to openly discuss aspects of the damage complaint that may be hindering their ability to make a final resolution. A projector screen is utilized to display damage photos and estimate break downs based off former and current cases.  The team, as well as management, can easily identify trends amongst the damage complaints and develop that knowledge going forward by sharing the best recovery practices.

Continuing to Enrich our Specialists:
  • Agero has partnered with the Massachusetts Towing Association Training and Certification Program to ensure our team is prepared for a thorough assessment of each damage complaint case.
  • Live demos offer our specialists a first-hand look at service-specific events and present them opportunities to ask questions and observe damages before their eyes.
  • Management is committed to a stronger interviewing process, continually seeking qualified individuals.

Wednesday, March 4, 2015

Tow Truck of the Week

The Tow Truck of the Week goes to:

Bald Eagle Towing & Recovery in Marco Island, FL


We want to feature your unique trucks on the blog.
Email the truck picture, company name and location to AgeroNews@agero.com

Wednesday, February 25, 2015

5 Fun Facts About Paul- Northeast Regional Manager

Paul Carroll
Northeast Regional Manager
Zones 8, 11-14
781-306-3716

 
What single word describes you best? 
Committed.

What’s one fun fact about you that not everyone may know?
I can play the guitar.

If you had the ability to have dinner with one person (past or present) who would it be and why? 
Abraham Lincoln. He was extremely influential during an extremely important time in history.

Who do you admire most in life? 
My parents.

If you could live the life of one celebrity for an entire day, who would it be and why? 

Any golfer – enough said.

Monday, February 23, 2015

Tow Truck of the Week

The Tow Truck of the Week goes to:

Fling's Towing Inc. in Coatesville, PA


We want to feature your best looking trucks on the blog.
Email the truck picture, company name and location to AgeroNews@agero.com