Monday, November 17, 2014

Come See Us in Baltimore

Please join Agero at this year’s

American Towman Expo

November 21-23, 2014
Baltimore Convention Center
1 West Pratt Street
Baltimore, MD


 Come by booth #607 to meet your Performance Manager in person and check out the latest programs and technology Agero has to offer. 

Exhibit hours are Friday 2-5pm, Saturday 11am to 6pm, Sunday 10am to 4pm

For show schedule and information visit www.atexposition.com

Monday, November 3, 2014

Meet Mark Buonomo, Performance Manager for Northern CA, AK & HI

Agero blogger, Amy Abou-Zaki recently sat down with Performance Manager, Mark Buonomo to ask him 10 questions about himself and his role within Agero, here is what he had to say:

How would you explain your role at Agero?
I work with over 3000 independent service providers coaching them to become successful business owners while helping those in need on the side of the road.

How long have you been with Agero?
I started working at Agero this summer and this is my first role with the company.

What was your favorite job?
Professional DJ for Red Bull USA

Who is the person you admire most?
My dad, he is the strongest guy I know with an awesome mustache!

If you had one full year off to focus on anything, what would it be?
Traveling throughout Central/Southern America helping children learn in schools.

Where is your favorite place to travel?
Czech Republic, Prague

Who is your favorite sports team?
Boston Red Sox

What is your favorite food?
Pizza

What is your best character trait?
Perseverance

What is the best advice you have to offer?
Try something, if you fail, try it again, just never stop trying.

Wednesday, October 29, 2014

Customer Service Heroes

We welcome compliments and positive feedback on our providers.
Thank you to to the following Service Providers for their excellent service.

Just wanted to pass this along to Gordon and his driver who took care of an insurance member. The company was quite pleased and impressed with your promptness and the knowledge of the driver. The poor customer had a bad experience with another company and didn't think we could do better. Well you turned a bad situation into a Great Kudo call for you guys. Thanks from Mr. Haight and as well from myself!!! You guys ROCK!!!
A&T Towing (Napa, CA)

Jerald was awesome, He took this very complicated call with ease and showed how a Good SP in our network is not afraid to take a challenging call. The customers had left his vehicle and taken the flat tire with him. The Service Provider was willing to pick customer up from his home and take him back to the vehicle to establish the service. These Guys are awesome!
All in One Auto Repair (Ukiah, CA)

I dispatched a call to D&L Towing which was 60 miles from them, in Hubbard, NE. The man that I spoke with, Larry, was extremely friendly and helpful, and agreed to take the call even though it was so far away because I couldn't find anyone else and he did not want the customer to be stranded. He and his company are a great asset!
D & L Towing (Norfolk, NE)

The customer was very pleased with the service today. She said that the driver who went out to her was very helpful and respectful. She was happy they arrived on time and even before the scheduled time they had given us. She wishes to use them more often and thanks them for the service today.
Express Roadside (Tucson, AZ)

Tuesday, October 21, 2014

Roadside Connect Login Issues

Dear Agero Service Providers,

As we continue to gather valuable feedback from our Service Providers on our Roadside Connect app, we have been alerted to a login issue users are currently experiencing. We are working diligently on the fix and hope to have updates for you shortly.

We thank you for your continued feedback and want you to know that your feedback is critical to our process of growing and improving our Roadside Connect app and we are excited about all the new features and functionality that will be offering on the new version, available in just a few short weeks.

Please feel free to email us at RCFeedback@Agero.com with any feedback on the Roadside Connect app. Also follow us on Twitter and like us on Facebook for all the latest updates. We will be checking email and social media daily for any comments.

Thank you for your patience and input as we continue to improve our Roadside Connect product,

The Agero Team

Thursday, October 16, 2014

AgeroSupport.com: Active Dispatches

Agero Support is more than a tool to enter your Agero PO's. It is full of important information about customers past and present. Not enough providers are using the "Active Dispatches" option on Agero Support today.  Below are highlights about why you should.


Scorecard Page

If you have ever found yourself calling Agero to find a missing faxed PO or just looking for more information about a PO, you need to use the "Active Dispatches" link. The link can be found under the Quick Links area on your Scorecard page.  Clicking "Active Dispatches" will take you to the page below:


Active Dispatches make it simple


Use this section to view the dispatches you have received from Agero for the past 2 days. This site will update every 30 seconds but you can also hit the refresh button to load the most current data.

To view the detailed information, choose a PO number from the drop down menu. You will then see all the information you'd expect to find on a faxed or emailed PO sheet.

Don't waste your valuable time waiting on a fax to print or calling the provider hot line. Click on "Active Dispatches" today for the call information you need.

Monday, October 6, 2014

Come See Us In San Diego

Please join Agero at this year’s
Western States Tow Show!

October 9-11, 2014
 Town & Country Resort and Convention Center
San Diego, CA


 Come to booth #208 to meet your regional Performance Manager in person and check out the latest programs and technology Agero has to offer. 

For show schedule and information visit WesternStatesTowShow.com.

Monday, September 29, 2014

Customer Service Hero

We welcome compliments and positive feedback on our providers.
Thank you to Pop A Lock in Orlando, FL
for their excellent service.

“I have been a customer of my insurance company for quite some time, and met quite a few road-side servicemen who have worked through the company.  I have had generally good service, but nothing exceptional...until tonight! I wanted to take the time out of my evening to personally mention that David of Pop-A-Lock in the greater Orlando area was an AMAZINGLY excellent service provider!  Apart from being VERY professional in the service he provided, he was also incredibly kind and quite personable!  This is an excellent employee, and apart from thanking him, I wanted to thank your company for hiring him.  He was very quick, very polite, and had no problem entertaining my conversation while filling out his paper work.  He called me to let me know that traffic was going to cause him a slight delay, and yet still showed up well before I expected him to (knowing how brutal the traffic in this area can be).  I feel that David is an invaluable asset to your organization, and I hope this message finds you well!  If you get the chance, please thank him again for me to let him know that his actions were greatly appreciated.”

- a completely satisfied customer

Wednesday, September 24, 2014

It Was Great To See You In Tennessee

Thank you to everyone who came out to the Tennessee Tow Show. We had a great time at the show and our trainings were well attended. 

Here are some pictures from the show. To see more visit our Facebook page by clicking here.



Tuesday, September 16, 2014

Come Visit Us This Weekend at the Tennessee Tow Show.

Vehicle Training & Certification at the Tennessee Tow Show

September 18th-20th at the Chattanooga Convention Center.

We will be offering Hands-on Luxury Vehicle Training and Certification in booth #206 on: 
  • Friday Sept. 19th at 2:30pm 
  • Saturday Sept. 20th at 2:30pm

Agero's Dennis Richards will be presenting Ford Motorcraft Training. There will be two sessions throughout the show held in Convention Center 18/19.
  • Thursday Sept. 18th at 12:00pm
  • Saturday Sept. 20th at 3:30pm

Agero has also partnered with Worldwide Equipment and Beacon Funding to create a special Tow Truck Offer ONLY for Agero Providers. Come to booth #206 for more information. 

We look forward to seeing you at the show. 


Thursday, September 4, 2014

5 Steps to Unlocking a Ford Fusion

Click here for a quick and helpful 5 step guide to unlock a 2013-2014 Ford Fusion published in the August 2014 issue of Tow Times Magazine. 


Wednesday, September 3, 2014

Customer Service Hero

We welcome compliments and positive feedback on our providers.
Thank you to Kidd’s Towing in Kansas
for their excellent service.

"I was so impressed with your company's service today I decided to write you a message to say thank you! It is not every day that a company takes extra time with its customers to make them feel appreciated, but KIDD'S Towing did just that, today! After calling my insurance company’s roadside, I received a courtesy call from KIDD'S Towing indicating where the tow truck was and when it might arrive at my destination. This was extremely helpful because then I knew there was someone on the way! I appreciate the other two courtesy calls I received as well, indicating the truck was finishing one tow and headed in my direction. I felt cared for as a customer and I will definitely be referring KIDD'S Towing to others I talk to! Furthermore, each of the personnel I spoke to were polite, helpful, informative and professional in their speech! Thank you KIDDS! There is obviously a high level of leadership and integrity in this company! I cannot thank you and your company enough for taking the extra moments to be personable and compassionate with me as I was in a difficult situation, today! You eased the uncertainty of knowing where my van would end up and I believe it was in great hands with KIDD'S Towing service! Thank you again for being a company full of integrity and expert customer service.

- a completely satisfied customer

Thursday, August 28, 2014

Best Practices – Tow To Destination

Dear Service Providers,

Your company and employees are a vital link in delivering first class service. Our primary goal is to take care of the motorist while ensuring the vehicle is safely delivered to its specific tow to destination. Please be sure to follow proper protocol by towing the vehicle to the destination provided by Agero.

Important Reminder- Any change in a tow to location must be reported back to Agero for approval in advance as a change in destination could impact coverage limits. Failure to comply with this requirement may result in non-payment and or removal from our network.

If you need to update a tow to destination please do so by calling Agero @ 1-800-541-2262 Option #1 for authorization.

We appreciate your cooperation.

Thank you.

Wednesday, August 27, 2014

Meet Nicole Reyes, Performance Manager for the States of: NY & NJ

Agero blogger, Amy Abou-Zaki recently sat down with Performance Manager, Nicole Reyes to ask her 10 questions about herself and her role within Agero, here is what she had to say:

How would you explain your role at Agero?
My title is Network Performance Manager. I am responsible for managing and maintaining consistent performance of all service providers located in the NY/ NJ area. The two most important aspects of my job are analytics and relationship building.

How long have you been with Agero and what other sorts of job positions have you had prior to Agero?
I have only been with the company for less than a month, so yes I am a rookie! Prior to Agero, I worked for Enterprise, managing a 200 car branch. While in college, I completed three co-ops at large CPG companies including General Electric and Staples where I worked in Consumer Marketing and Market Research.

What was your favorite job?
It’s a toss-up between working at a boat dealership and working at a dog groomer. At one I got to hang outside on million dollar boats in the summertime. At the other I got to hang out with Beagles and Golden Retrievers all day.

Who is the person you admire most? 
My gram. She is the most loving and loyal person I know.

If you had one full year off to focus on anything, what would it be? 
Traveling the world. I had the opportunity to study abroad in college and it was the best experience of my life.

Where is your favorite place to travel?
Italy – good wine, delicious food, gorgeous beaches, and the “siesta”. How can you beat it?

Who is your favorite sports team?
New England Patriots – sorry J-E-T-S fans!

What is your favorite food?
Sushi and chicken parm. (Just not together, of course)

What is your best character trait?
The ability to make people laugh. Laughing is cheap medicine.

What is the best advice you have to offer?
“Have the courage to follow your heart and intuition. They somehow already know what you truly want to become. Everything else is secondary… Stay Hungry. Stay Foolish.” – Steve Jobs

Tuesday, August 26, 2014

Agero Accepts the ALS Ice Bucket Challenge

Agero gladly accepted the ALS Ice Bucket Challenge this week. Over 50 Associates & Senior Leaders in the Medford, MA office participated and Agero is making a donation to strike out ALS on their behalf. Thank you to everyone who participated!

video

Thursday, August 21, 2014

Agero's Lincoln Expedited Tow Program

Dear Service Providers,

Agero would like to remind our Service Providers of the Lincoln Expedited Tow Program. This unique service is designed specifically for Lincoln dispatches. When a Lincoln Expedited Tow is required, an Agero dispatcher will communicate the expedited dispatch with the expectation of a 30 minute ETA or less.

If you quote and meet an ETA of 30 minutes or less, we will pay the event to your contracted priority/accident scene rates. This is a great opportunity to earn more money without having to deal with an accident scene or damaged vehicle.

We value our partnership and are always pleased to offer services that help build your revenue.


Thank you.