Wednesday, January 28, 2015

Tow Truck of the Week

The Tow Truck of the Week goes to:

Eska Towing & Transport, LLC in Hopatcong, NJ


Want your tow truck or road service vehicle featured on AgeroNetworkNews.comNext week we will feature a Tow Truck or Road Service Vehicle taking on the snow! 

Email your best picture, company name and location to AgeroNews@agero.com

Monday, January 26, 2015

Best Practices- Quoting ETA’s during inclement winter weather

Service Providers:

Blizzard warnings have been issued for parts of seven states in anticipation of Winter Storm Juno, which will be a major snowstorm for the Northeast Monday through Tuesday night, lingering into Wednesday morning. Parts of the region will see blizzard conditions and more than 2 feet of snow. Severe weather will certainly bring unexpected call volume as well as unforeseen challenges on the road. Our primary concern is the safety of both you and our customers, we urge you to operate on the side of caution while quoting realistic ETA’s based on the weather conditions in your area. Agero understands that ETA’s are naturally going to be higher than usual during this time. To assure that your extended ETA’s are being accepted, please follow these steps:
  • Enter Your ETA
  • Select “Weather” as the option (when asked the reason for the lengthy ETA)
Please Note: The “weather” option will appear after your ETA has been given and or entered and is offered to you through all Instant Dispatch platforms, Ageros Roadside Connect app as well as our automated dispatching system.

Agero is aware of all the states that will be impacted by the storm and will accept your prolonged ETA’s accordingly.

Thank you and drive safe

Wednesday, January 21, 2015

Join Agero Today

Do you know someone interested in joining the Agero network? Here are a few services that we have to offer:

Emergency Road Services (ERS) - These are your "everyday" breakdowns including: towing, lockouts, jumpstarts, tire changes, winching, and fuel deliveries. Response times should be within 45 minutes.

Priority Towing - Service Providers that elect to participate in our Priority Towing program will help us service our more urgent dispatches, which may include accidents or customers that are enrolled in a premium service. A Priority Towing Service Provider responds directly to the disablement scene within 20 minutes and moves the vehicle to a designated repair facility. Any accident related tows will be for instances that do not impede traffic, and thus enrolling in this program will not impact or take away from any existing municipal towing that your business may currently have.

Secondary Towing (Vehicle Release Management) - Your responsibility will be to deliver these vehicles from an impound or storage yard to a designated body shop within the following times: If dispatched to your company before 12 PM, vehicle to be delivered by 5 PM local time; If dispatched after 12 PM local time, 24 hours to complete the call.

You may choose to enroll in all three offerings or the one that best fits your business model. Our goal is to build lasting relationships and work with you so we can achieve success.

To fill out an online application visit www.joinagero.com.

We look forward to working with you and having you as part of our network.


Monday, January 19, 2015

Tow Truck of the Week

The Tow Truck of the Week goes to:

Wilk's Towing & Recovery in Riverhead, New York

Want your tow truck or road service vehicle featured on AgeroNetworkNews.com? Email your best picture, company name and location to AgeroNews@agero.com.


Monday, January 12, 2015

Tow Truck of the Week

Our very first Tow Truck of the Week goes to:
Dynamic Towing Service in El Paso Texas


Want your tow truck or road service vehicle featured on AgeroNetworkNews.com? Email your best picture, company name and location to AgeroNews@agero.com.

Monday, January 5, 2015

Meet Courtney Doherty, Performance Manager for Arizona, Colorado, Utah & New Mexico

Agero blogger, Amy Abou-Zaki recently sat down with Performance Manager, Courtney Doherty to ask her 10 questions about herself and her role within Agero, here is what she had to say:

How would you explain your role at Agero?
I believe my role here at Agero is to build strong, lasting partnerships with our pre-existing service providers as well as welcome other providers to join our network. My objective is to work together to change a stressful situation for the customer into an exceptional experience from start to finish.

How long have you been with Agero?
I have been with Agero for 5 months.

What was your favorite job?
My favorite job was being a bartender at a local bar.

Who is the person you admire most?
The person I admire the most has to go to my father, hands down.

If you had one full year off to focus on anything, what would it be?
I would focus on myself. I would love to travel the world and experience different cultures.

Where is your favorite place to travel?
My favorite place to travel is my beach house in Cape Cod. The second place would be Jamaica, Montego Bay. However, where I really want to go is Greece.

Who is your favorite sports team?
Boston Bruins!

What is your favorite food?
Chicken, broccoli, and ziti. I do not discriminate when it comes to the Alfredo Sauce or the Garlic Sauce, both are delicious.

What is your best character trait?
Being good humored. 

What is the best advice you have to offer?
To breathe, life is way too short to let the little things upset you. Be happy, surround yourself with the people and activities you love J

Wednesday, December 10, 2014

Holiday Call Volume

Agero saw very strong dispatch volume over the Thanksgiving holiday, with significant spikes in volume in the days leading up to and after Thanksgiving.  The highest call volume before Thanksgiving occurred on Monday, November 24th and the largest after took place on Monday, December 1st.  With gas prices falling, travelers may be more inclined to drive more, so expect another busy holiday season.


This year Christmas falls on a Thursday, so expect a volume projection similar to Thanksgiving– high call volume early in the week (Monday / Tuesday), and lower volume on the 24th and 25th.  Call volume will likely peak on Monday, December 29th as travelers head back home.

We’d like to thank you all for your hard work and dedication. We appreciate all of you who work during the holidays, and assist our customers during their travels to visit friends and family.  Thank you for keeping everyone safe!

Friday, December 5, 2014

Have you heard of Agero Provider Perks?

Agero Provider Perks is an exclusive discount program featuring leading tow industry suppliers and designed to give Agero Service Providers valuable special offers on the products, tools, services, training, and financing they need to run their businesses. 

If you havent already, go to www.ageroproviderperks.com.  Just enter your provider ID number in the "Activate Here" section and start saving today!





Wednesday, December 3, 2014

Congratulations to Our Special Recognition Award Recipients

This year at the Baltimore Tow Show we held a special Service Provider Reception on Friday November 21st. This reception was a chance for us to recognize and thank our top performing providers who are extremely dedicated and go above and beyond with service and performance. Thank you for coming out to the Baltimore Tow Show and for all that you do!



Monday, November 17, 2014

Come See Us in Baltimore

Please join Agero at this year’s

American Towman Expo

November 21-23, 2014
Baltimore Convention Center
1 West Pratt Street
Baltimore, MD


 Come by booth #607 to meet your Performance Manager in person and check out the latest programs and technology Agero has to offer. 

Exhibit hours are Friday 2-5pm, Saturday 11am to 6pm, Sunday 10am to 4pm

For show schedule and information visit www.atexposition.com

Monday, November 3, 2014

Meet Mark Buonomo, Performance Manager for Northern CA, AK & HI

Agero blogger, Amy Abou-Zaki recently sat down with Performance Manager, Mark Buonomo to ask him 10 questions about himself and his role within Agero, here is what he had to say:

How would you explain your role at Agero?
I work with over 3000 independent service providers coaching them to become successful business owners while helping those in need on the side of the road.

How long have you been with Agero?
I started working at Agero this summer and this is my first role with the company.

What was your favorite job?
Professional DJ for Red Bull USA

Who is the person you admire most?
My dad, he is the strongest guy I know with an awesome mustache!

If you had one full year off to focus on anything, what would it be?
Traveling throughout Central/Southern America helping children learn in schools.

Where is your favorite place to travel?
Czech Republic, Prague

Who is your favorite sports team?
Boston Red Sox

What is your favorite food?
Pizza

What is your best character trait?
Perseverance

What is the best advice you have to offer?
Try something, if you fail, try it again, just never stop trying.

Wednesday, October 29, 2014

Customer Service Heroes

We welcome compliments and positive feedback on our providers.
Thank you to to the following Service Providers for their excellent service.

Just wanted to pass this along to Gordon and his driver who took care of an insurance member. The company was quite pleased and impressed with your promptness and the knowledge of the driver. The poor customer had a bad experience with another company and didn't think we could do better. Well you turned a bad situation into a Great Kudo call for you guys. Thanks from Mr. Haight and as well from myself!!! You guys ROCK!!!
A&T Towing (Napa, CA)

Jerald was awesome, He took this very complicated call with ease and showed how a Good SP in our network is not afraid to take a challenging call. The customers had left his vehicle and taken the flat tire with him. The Service Provider was willing to pick customer up from his home and take him back to the vehicle to establish the service. These Guys are awesome!
All in One Auto Repair (Ukiah, CA)

I dispatched a call to D&L Towing which was 60 miles from them, in Hubbard, NE. The man that I spoke with, Larry, was extremely friendly and helpful, and agreed to take the call even though it was so far away because I couldn't find anyone else and he did not want the customer to be stranded. He and his company are a great asset!
D & L Towing (Norfolk, NE)

The customer was very pleased with the service today. She said that the driver who went out to her was very helpful and respectful. She was happy they arrived on time and even before the scheduled time they had given us. She wishes to use them more often and thanks them for the service today.
Express Roadside (Tucson, AZ)

Tuesday, October 21, 2014

Roadside Connect Login Issues

Dear Agero Service Providers,

As we continue to gather valuable feedback from our Service Providers on our Roadside Connect app, we have been alerted to a login issue users are currently experiencing. We are working diligently on the fix and hope to have updates for you shortly.

We thank you for your continued feedback and want you to know that your feedback is critical to our process of growing and improving our Roadside Connect app and we are excited about all the new features and functionality that will be offering on the new version, available in just a few short weeks.

Please feel free to email us at RCFeedback@Agero.com with any feedback on the Roadside Connect app. Also follow us on Twitter and like us on Facebook for all the latest updates. We will be checking email and social media daily for any comments.

Thank you for your patience and input as we continue to improve our Roadside Connect product,

The Agero Team

Thursday, October 16, 2014

AgeroSupport.com: Active Dispatches

Agero Support is more than a tool to enter your Agero PO's. It is full of important information about customers past and present. Not enough providers are using the "Active Dispatches" option on Agero Support today.  Below are highlights about why you should.


Scorecard Page

If you have ever found yourself calling Agero to find a missing faxed PO or just looking for more information about a PO, you need to use the "Active Dispatches" link. The link can be found under the Quick Links area on your Scorecard page.  Clicking "Active Dispatches" will take you to the page below:


Active Dispatches make it simple


Use this section to view the dispatches you have received from Agero for the past 2 days. This site will update every 30 seconds but you can also hit the refresh button to load the most current data.

To view the detailed information, choose a PO number from the drop down menu. You will then see all the information you'd expect to find on a faxed or emailed PO sheet.

Don't waste your valuable time waiting on a fax to print or calling the provider hot line. Click on "Active Dispatches" today for the call information you need.

Monday, October 6, 2014

Come See Us In San Diego

Please join Agero at this year’s
Western States Tow Show!

October 9-11, 2014
 Town & Country Resort and Convention Center
San Diego, CA


 Come to booth #208 to meet your regional Performance Manager in person and check out the latest programs and technology Agero has to offer. 

For show schedule and information visit WesternStatesTowShow.com.