Agero strongly recommends that Service Providers use the Vehicle Inspection form to capture potential relevant information that may assist with the proper determination of liability should a damage allegation arise with respect to the dispatch performed. This is helpful to both Service Providers and Agero as it will ease the process of damage claims.
Some specific tips for the Vehicle Inspection Form include having Service Providers instructing employees to:
- Inspect the condition of a vehicle prior to servicing; any pre-existing markings or damage should be identified to the customer and noted on the Vehicle Inspection Form.
- If the customer is not present to sign the form, please contact the dispatch center @ 1-800-541-2262, press Option #1 and request that your findings be documented in the call history at the time of service.
- Upon arrival at the destination site, have the dealership or service facility inspect the vehicle and sign an acknowledgement of receipt.