Agero Vehicle Training - Range Rover Sport Autobiography and GT Limited Edition Shipping Instructions

Please be advised that all Range Rover Sport Autobiography and GT Limited Edition vehicles (units with body style kits) must be transported in the forward-facing position on any transport conveyance. Transporting the vehicle at speeds greater than 10mph (16kph) in the rearward-facing position may lead to damage to the rear spoiler on these units.

Please also note that all such Range Rover Sport Autobiography and GT Limited Edition vehicles departing U.S. Ports of Entry after Frida, 9 March 2012, will have a Supplement added to their Literature Packs (please see LSC 18 02 54 121; copy attached), the purpose of which is to provide a warning regarding the need to follow the above procedure when transporting the vehicles. Therefore, Literature Packs for these vehicles, containing this important information, MUST remain with these vehicles and not be transferred into any other Range

Please ensure that this transportation requirement is cascaded to any vehicle carriers that you may use in the future for moving the above referenced vehicles.

Trouble viewing? Click Here

Owner's Handbook Supplement : Information in this supplement replaces that in the Owner's Handbook, publication part number LRL 18 02 54 121.

Agero Vehicle Training - Kia Motors Roadside Assistance Procedures

General Towing

Towing a Hybrid can be performed like any other FWD vehicle. Order of preference is A, C & B. Refer to page 6-26 of the Kia Owner’s Manual for additional information.

What If the Vehicle Shuts Off

If the high voltage battery or 12V battery become discharged, or the vehicle runs out of gas, the vehicle may not operate.

Before trying to jump-start the vehicle, ensure there is gas in the tank. If the vehicle is out of gas, do not drive the vehicle. The high voltage battery could be permanently damaged. Refer to page H13 of the Kia Owner’s Manual for additional information.

To Jump Start the Car

DANGER: Electrocution Risk

Do not attempt to jump start the hybrid 270V high voltage battery.

Attach jumper cables or starting device to the 12V battery in the trunk as you would with any 12V battery (see photo). Refer to page 6-4 of the Kia Owner’s Manual for additional

information.

Connect jumper cables in numerical order and disconnect in reverse order. 

Additional 12V Battery Information 

• The 12V battery is used for the ignition, accessories, and all control modules.
• The 12V battery is not used to crank the engine.
• If the 12V battery is discharged, the control modules will not work.
• Jump-starting the 12V battery should allow the control modules to power up once the Start/Stop Button is pressed.

Towing – In The Event Of An Accident

The high voltage system must be disabled. The service plug must be removed from the high voltage battery according to the procedures below.

a. Turn ignition switch OFF. While wearing rubber insulating gloves, disconnect the   

auxiliary 12V battery negative cable. The 12V battery is located in trunk on right side.

b. Locate the safety plug in trunk and remove safety plug service cover (photo 1).

c. Lift the locking hook (1 & photo 2), rotate the lever down in the direction of arrow 

(photos 1 & 3), then pull the safety plug out (photos 1 & 4).

Important: Wait 5 minutes after removing the plug before working on the vehicle to ensure the remaining voltage in the system has dissipated.

In the event of a dead battery, use the Emergency Trunk Lid Release Cable, located behind the rear passenger headrest, to open the trunk.

To access the Emergency Trunk Lid Release Cable:

1. Remove the cover by using a key (or other tool) to pry it open on the left side.

2. Pull the cable to release the trunk.

DANGER: Electrocution Risk

The hybrid system uses a 270V battery. This battery can be extremely dangerous. High

voltage components are color coded orange. Never touch the wires, cables, or connectors if possible. Severe injury, electrocution, or death may occur!

• Do not disassemble any high voltage components
• The hybrid system should only be inspected and or serviced by an authorized Kia dealer
• If battery electrolyte comes in contact with skin or eyes, flush with water and seek medical attention as soon as possible
• If a fire occurs, never use water to extinguish. Use an extinguisher made for electricalfires that has the proper chemicals

Refer to pages H2-H13 of the Kia Owner’s Manual for additional HEV information.

Agero: New Name, Same Great Service

Change is exciting, and we are looking forward to all that will come with the new look and feel of the Agero brand.  And, as our valued Service Provider, you will have to do very little during this transition.  

• All websites will automatically redirect to the new Agero sites
• Argosi.net will get a fresh look within the coming weeks, but your username and password will stay the same
• Every email address within Agero will automatically forward from the former @crosscountry-auto.com to the new @agero.com address
• All phone numbers and fax numbers stay exactly the same
• All contracts, territories, rates, etc will remain the same
• There is no need to make any changes to your direct deposit accounts
• Our commitment to being the best motor club in the industry will not only remain, but become stronger with our new brand.

What you will see over the course of this year is an exciting new look on some of our applications, as well as enhancements and improvements to some of our existing web portals that you use with us every day.

As we move forward with our new name, we’d like to express our sincere thanks to the best service providers in the industry – your high standards of professionalism have helped us grow into the company we are today.  2012 promises to be our best year ever - some of our most innovative offerings are being developed right now and we will be sure and keep you posted of all the updates as they are happening.

Welcome to Agero

We are very excited to welcome our valued Service Provider partners to the next chapter of our business journey as Agero. You have helped make us a success for the past 40 years and we look forward to the next 40+ together with you. 

This change is effective as of this morning, Thursday, March 1.
While the day to day impact of this branding change on your daily interactions with us will be minimal, we are more committed than ever to being the best motor club you work with. As such, over the course of this year you can look forward to a sharp new look and feel to applications you're already using with us, new functionality improvements to our billing and performance portal, and exciting new business opportunities and growth initiatives.
Please note these website updates that are effective today: 

• CCCASNetworkNews.com is now AgeroNetworkNews.com 
• Our billing and performance portal, Argosi.net, is now AgeroSupport.com
• CrossCountrySupport.com is now AgeroTicket.com
• The Service Provider online application, JoinCrossCountry.com is JoinAgero.com
• We have a new facebook page and a new twitter account @AgeroProvider
• Exclusive discounts for our Service Providers have been moved from ArgosiPerks.com to AgeroProviderPerks.com
• And electronic paymode/direct deposit is now available at www.paymode.com/Agero

We appreciate your commitment, hardwork and dedication as we move forward with this change. While we have put measures into place to ensure that your existing browser bookmarks will continue to work properly, we ask that you make note of these changes to make any necessary preparations on your end.
Thank you and we are so excited to move forward with you as Agero.


Additional Branding Resources: 
Branding Announcement Video
Reminder: New Name Coming March 1 (and the impact on our Service Providers)