Agero Vehicle Training - Kia Motors Roadside Assistance Procedures

General Towing

Towing a Hybrid can be performed like any other FWD vehicle. Order of preference is A, C & B. Refer to page 6-26 of the Kia Owner’s Manual for additional information.

What If the Vehicle Shuts Off

If the high voltage battery or 12V battery become discharged, or the vehicle runs out of gas, the vehicle may not operate.

Before trying to jump-start the vehicle, ensure there is gas in the tank. If the vehicle is out of gas, do not drive the vehicle. The high voltage battery could be permanently damaged. Refer to page H13 of the Kia Owner’s Manual for additional information.

To Jump Start the Car

DANGER: Electrocution Risk

Do not attempt to jump start the hybrid 270V high voltage battery.

Attach jumper cables or starting device to the 12V battery in the trunk as you would with any 12V battery (see photo). Refer to page 6-4 of the Kia Owner’s Manual for additional

information.

Connect jumper cables in numerical order and disconnect in reverse order. 

Additional 12V Battery Information 

• The 12V battery is used for the ignition, accessories, and all control modules.
• The 12V battery is not used to crank the engine.
• If the 12V battery is discharged, the control modules will not work.
• Jump-starting the 12V battery should allow the control modules to power up once the Start/Stop Button is pressed.

Towing – In The Event Of An Accident

The high voltage system must be disabled. The service plug must be removed from the high voltage battery according to the procedures below.

a. Turn ignition switch OFF. While wearing rubber insulating gloves, disconnect the   

auxiliary 12V battery negative cable. The 12V battery is located in trunk on right side.

b. Locate the safety plug in trunk and remove safety plug service cover (photo 1).

c. Lift the locking hook (1 & photo 2), rotate the lever down in the direction of arrow 

(photos 1 & 3), then pull the safety plug out (photos 1 & 4).

Important: Wait 5 minutes after removing the plug before working on the vehicle to ensure the remaining voltage in the system has dissipated.

In the event of a dead battery, use the Emergency Trunk Lid Release Cable, located behind the rear passenger headrest, to open the trunk.

To access the Emergency Trunk Lid Release Cable:

1. Remove the cover by using a key (or other tool) to pry it open on the left side.

2. Pull the cable to release the trunk.

DANGER: Electrocution Risk

The hybrid system uses a 270V battery. This battery can be extremely dangerous. High

voltage components are color coded orange. Never touch the wires, cables, or connectors if possible. Severe injury, electrocution, or death may occur!

• Do not disassemble any high voltage components
• The hybrid system should only be inspected and or serviced by an authorized Kia dealer
• If battery electrolyte comes in contact with skin or eyes, flush with water and seek medical attention as soon as possible
• If a fire occurs, never use water to extinguish. Use an extinguisher made for electricalfires that has the proper chemicals

Refer to pages H2-H13 of the Kia Owner’s Manual for additional HEV information.