Agero Best Practices - Vehicle Delivery

The delivery of a car is the final step towards a completely satisfied customer and the opportunity to strengthen your relationship with the repair facility. Ask yourself the following questions to ensure a happy customer and repair facility.

•        Do my drivers know where the preferred delivery area is at each shop?
•        Do my drivers know the preferred place or person to deliver the keys to?
•        Which repair facilities do or don’t have an after-hours key drop?
•        Is every tow completed with a signed walk around form noting all previous
         damage in detail?
•        Do the shop managers have your contact information to address any      
         issues on the spot?

If you answered “no” to any of these questions, you are exposing yourself and your company to additional liability and potential service issues.  Take the time and effort up front to follow the correct steps to minimize your exposure and increase customer service.