Agero Best Practices - Avoiding Damage Claims

Damage claims are an unfortunate cost of doing business, but can be limited and avoided in many cases with just a few simple steps. With proper attention to detail and investment in time, you can save your company on damage liability and cost in the long run.

Here is a list of steps you should take to avoid liability:

• All drivers are to walk around every vehicle with the customer, prior to servicing/loading that vehicle.
• Please note all previous damage in detail and have the owner sign off on it.
• If the owner is not present to sign off on pre-existing damage, notate the damage nonetheless (take pictures if necessary). Call us back to report any pre-existing damage. Have our dispatcher notate pre-existing damage in the call notes. Ask for a re-fax of the call which will list those documented notes.
• All drivers should carry cameras or a camera phone with which they can document extensive previous damage.
• It is also a good practice to have the dealership or repair facility also sign off on any pre-existing damage. 

Please follow the steps above and consider the questions listed below:

• Are my drivers Wreckmaster certified and trained on how to properly hook the latest and newest model cars?
• Do all of my drivers complete a Pre-trip and Post-trip inspection of their truck and equipment?
• Do my drivers know the tow capacity of the trucks they drive?
• When a damage claim is filed, do I respond right away and reach out to the customer directly to settle the claim?

If you answered “no” to any of the above questions, you are exposing yourself and company to additional liability.  Please take the time and effort up front to follow our recommended steps to minimize your exposure.

For additional information on Agero’s damage claim procedures go to www.ageroticket.com and click on the "Incident and Damage Claim Support" tab.

For more information on the towing procedures for many of today’s new vehicles, go to www.ageroticket.com and click on the "Resource and Tutorial Library" tab.