Agero Best Practices: How to Submit for Secondary Payout Reimbursement

Are you wondering why you haven’t received your secondary reimbursement or if you submitted for it properly in the first place? Chances are, we may still be waiting on your payout receipt!

For proper reimbursement on Secondary Payouts, please be sure to follow these simple steps:

1)     When returning from a Secondary Tow that involved a payout the first step would be to submit the payout receipt to Agero as soon as possible. 

      PLEASE NOTE: IF WE PRE PAID YOU WITH A CREDIT CARD FOR THE RELEASE CHARGES, WE STILL REQUIRE A COPY OF THE PAYOUT RECEIPT FOR OUR RECORDS.

2)   Prior to sending the payout receipt to Agero please make sure the Purchase Order Number is clearly written somewhere on the Payout Receipt. Additionally, please include the words “ENTER MANUALLY” on the receipt. By including the words, “ENTER MANUALLY” you are informing Agero that a payout was made and that reimbursement is needed.  (THIS IS A VERY IMPORTANT STEP IN THE REIMBURSEMENT PROCESS) – If you were pre-paid with a credit card for the release charges, simply fax the Payout Receipt with the PO Number hand written on the receipt (WE REQUIRE THIS RECEIPT FOR PAYMENT OF THE TOW)

3)    Promptly fax the payout receipt to: (781) 306-8092 or you may scan and e-mail the Payout Receipt to vimsclaims@agero.com

4)     Log onto Agerosupport.com and click on the Submit Invoice Link

5)    Select the PO from the Select a PO drop down menu and fill out all appropriate fields.

6)    If applicable- click on Additional Charges- select Advance Charge from the drop down menu then enter the dollar amount of the Advanced Charge

For Example: If your advance/payout fee was $125, choose the following: Select Service 1: Advance Charge: $125

7)    Please enter your total invoice amount into the Total Invoice Amount field. (Your tow cost + your Advance Fee)

8)    Click Submit Invoice