Agero Best Practices - How to Submit Secondary Payouts

Are you wondering why you haven’t received your secondary reimbursement? Are you wondering if you have submitted it properly? Chances are, we may still be waiting on your payout receipt or there was an issue entering the PO on AgeroSupport.com.

For proper reimbursement on Secondary Payouts, please be sure to follow these simple steps::

1)     Obtain payout receipt any time a payout is made.

2)     Clearly write the PO # on top of the payout receipt.

3)     Scan payout receipt and any relative paperwork into a .pdf file.  Use the PO# to "name" the    file.  Save the file in a place you will be able to access it again, if necessary.

4)     E-mail the .pdf files to vrm@agero.com.  You can attach up to 5 files per e-mail.

5)     Log onto AgeroSupport.com and click on the Submit Invoice Link.

6)     Select the PO from the Select a PO drop down menu and fill out all appropriate fields

7)    Click on Additional Charges- Select Advance Charge from the drop down menu then enter the dollar amount of the Advance Charge. (For Example: If your advance/payout fee was $125, choose the following: Select Service 1: Advance Charge: $125.)

8)    Please enter your total invoice amount into the Total Invoice Amount field (your tow cost + your advance fee).

9)     Click Submit Invoice

If one week after submittal, payment has not been received (or if payment is denied):

1)     Write "Please Enter Manually" on top of the payout receipt (or use a cover sheet with the same messaging).

2)     Fax the updated paperwork to 781-306-8092

3)     Find the saved .pdf file associated with the denied claim.

4)     Rename the file with the messaging "please enter manually."  (eg. file name "SFI-1102456789 Please Enter Manually.jpg")

5)     E-mail updated file to vrm@agero.com and cc: your performance manager