Agero Best Practices - Vehicle Delivery

The delivery of a car is the final step towards a completely satisfied customer and the opportunity to strengthen your relationship with the repair facility. Ask yourself the following questions to ensure a happy customer and repair facility.

•        Do my drivers know where the preferred delivery area is at each shop?
•        Do my drivers know the preferred place or person to deliver the keys to?
•        Which repair facilities do or don’t have an after-hours key drop?
•        Is every tow completed with a signed walk around form noting all previous
         damage in detail?
•        Do the shop managers have your contact information to address any      
         issues on the spot?

If you answered “no” to any of these questions, you are exposing yourself and your company to additional liability and potential service issues.  Take the time and effort up front to follow the correct steps to minimize your exposure and increase customer service.

AgeroSupport.com: Active Dispatches

Agero Support is more than a tool to enter your Agero PO's. It is full of important information about customers past and present. Not enough providers are using the "Active Dispatches" option on Agero Support today.  Below are highlights about why you should.

Scorecard Page

If you have ever found yourself calling Agero to find a missing faxed PO or just looking for more information about a PO, you need to use the "Active Dispatches" link. The link can be found under the Quick Links area on your Scorecard page.  Clicking "Active Dispatches" will take you to the page below:

Active Dispatches makes it simple

Use this section to view the dispatches you have received from Agero for the past 2 days. This site will update every 30 seconds but you can also hit the refresh button to load the most current data.

To view the detailed information, choose a PO number from the drop down menu. You will then see all the information you'd expect to find on a faxed or emailed PO sheet.

Don't waste your valuable time waiting on a fax to print or calling the provider hot line. Click on "Active Dispatches" today for the call information you need.

Agero Industry News - Fourth of July Call Volume

With the Fourth of July, it is imperative that we take all necessary measures to ensure customer satisfaction. Historically, the day after July 4th is one of the busiest days of the year. However, volume is expected to be up all weekend long. It is very important to prepare for this spike in call volume to ensure success.

Here are some simple steps you can take to avoid missing out on any revenue:

• Staff Accordingly: Keep in mind we expect Saturday, July 5th to be the busiest of the days.
• Utilize Instant Dispatch: Don’t tie up your phone lines.
• Be Organized: If you are a Primary Provider make sure you are prioritizing your primary territory.
• Be Accurate and Responsive: Give accurate response times (ETAs) and don’t let any call go unanswered.
• Assess and note all pre-existing damages prior to loading or working on a vehicle.

Please take advantage of this busy time of year as it is a great opportunity to build profit margins and improve customer satisfaction ratings. Plan ahead and drive safely!

Have a Safe and Happy Fourth of July

Have You Taken Advantage of Agero Provider Perks?

If you’re an Agero service provider, you likely signed up to receive towing and roadside service business, but did you know that being a service provider for Agero entitles you to all kinds of industry and non-industry discounts?  Agero has partnered with several companies in the towing and roadside industry to give you savings on a wide variety of goods and services.  It’s part of our Agero Provider Perks Program, and all you have to do to receive these discounts is be a current Agero service provider. 

Discounts include business essentials such as:  truck financing, dispatching software, GPS/mapping solutions, fleet management, and fuel price protection options.  You’ll also find savings on parts and tools, tires, background checks, phone/internet, and even driver training.  We offer additional discounts for movie theaters, retail stores, and more that you can use for your family.  To see what companies we currently partner with, and to take advantage of these perks, go to www.ageroproviderperks.com.  Just enter your provider ID number, sign up, and start saving today.