Agero Best Practices - How to Submit Secondary Payouts

Are you wondering why you haven't received your secondary reimbursement or if you submitted for it properly in the first place? Chances are, we may still be waiting on your payout receipt!

For proper reimbursement on Secondary Payouts, please be sure to follow these simple steps:

• When returning from a Secondary Tow that involved a payout the first step would be to submit the payout receipt to Agero as soon as possible.  This will ensure the fastest turn around time on reimbursement.
• Prior to sending the payout receipt to Agero please make sure that the Agero Purchase Order number (PO) is written somewhere on the Payout Receipt. Additionally, please include the words "ENTER MANUALLY" somewhere on the receipt. By including the words, "ENTER MANUALLY" you are informing Agero that the payout was made and that reimbursement is needed ASAP. (This is a very important step in the reimbursement process)
• Promptly fax the payout receipt to: (781) 306-8092 or you may scan and E-mail the payout receipt to vimsclaims@agero.com 
• Log onto AgeroSupport.com and click on Submit Invoice under Quick Links.

Quick Links

• Select the PO from the Select a PO drop down menu and fill out all appropriate fields.

Choose a PO 

• Select Click here if additional charges apply and from the drop down menu select Advance Charge.For Example: If your advance/payout fee was $125, you would do the following: Select Service: Advance Charge and enter $125 under Amount.

Enter Additional Charge

• Please enter your total invoice amount into the Total Invoice Amount field. (Your tow cost + your Advance Fee).

• Click Submit Invoice.

Submit Invoice button