The
Vehicle Inspection Form can be used by our Service Providers to capture all
necessary details of your dispatch. By incorporating
the completion of this form on every dispatch and saving them within your own
record keeping system, all relevant information will already be gathered
and will ensure proper determination of liability should a damage allegation
arise. In this event, Agero will contact you and request a statement from
you relative to the incident in question and request a copy of the pre-filled
out form.
To
download, go to www.ageroticket.com
and click on Resource and Tutorial Library. You can find this form
under the Towing and Roadside Best Practices. When using this form, we
strongly recommend:
·
Service
Providers keep copies of the Vehicle Inspection
Forms on file for at least one year.
·
Service
Providers instruct their employees and/or
contractors to:
-
Inspect
the condition of a vehicle prior to servicing; any pre-existing markings or
damage should be identified to the customer and noted on the Vehicle Inspection
Form
-
If
the customer is not present to sign the form, please contact the dispatch
center @ 1-800-541-2261, press Option #1 and request that your findings be
documented in the call history at the time of service
-
Upon
arrival at the destination site, they have the
dealership or service facility inspect the vehicle and sign an acknowledgement
of receipt.
Please
contact your Performance Manager with any questions. As always, thank you
for being our valued partner.
The
Agero Network Team
No comments:
Post a Comment
Please keep your language clean when posting comments on this blog.