Branding Announcement from Cross Country

Please take a moment to check out the brief video below, explaining our upcoming brand change. 

Thank you for your continued service, hard work, dedication, and partnership. We look forward to starting this next leg of our journey together with you. 

Agero Vehicle Training - Fisker Karma Vehicle Recovery Eyes

We continue our series on the Fisker Karma with some insight on removing and replacing the vehicle’s “recovery eyes” - located on the front bumper of the vehicle.

PLEASE NOTE: Under no circumstances should the vehicle be towed using the vehicle recovery eye. Doing so can cause significant damage to the vehicle.

A vehicle recovery eye can be used to allow the vehicle to be pulled onto a transporter in situations when the vehicle can roll freely.

1. The suggested tool to remove the recovery eye attachment cover is a plastic vehicle eye remover “bone” tool or a flat bladed screw driver with a clean piece of cloth over the edge (in order to avoid damage to the body). This screw driver should be a thin bladed screw driver with a blade width of approximately 3/8” or 10mm.

2. The end of the bone tool or screwdriver blade needs to be inserted at the 12 O’clock position to align with the retaining tab of the recovery eye attachment cover. While placing a finger between the tool shaft and the bumper fascia, simultaneously press inward and pry out the cover. Please take care to not damage the fascia or the cover.

3. The recovery eye attachment cover has a retaining tab located at the 12 O’clock position and a tongue located at the 6 O’clock position, as well as a tether attaching it to the fascia. Ensure the cover is properly aligned before reinstallation.

 Retaining Tab to be located at 12 O’ clock 

Note: As a reminder, for the Fisker Karma the vehicle recovery eye can be used only to allow the vehicle to be pulled onto a transporter in situations when the vehicle can roll freely. Never tow the vehicle using the vehicle recovery eye.

For more tips on servicing the Fisker Karma, see our previous blog post here or visit the Resource and Tutorial Library at www.CrossCountrySupport.com.

Reminder: Cross Country New Name Coming March 1

As we first announced to you at the end of last year, Cross Country will be rolling out a new name to our Service Provider community on March 1, 2012.

Why are we changing our name?

Cross Country Automotive Services has been going through a rebranding effort over the past few months to better unite ourselves and ATX Group (a telematics organization which we acquired in 2008) under one brand. This new name will reflect the face that, after nearly 40 years as a roadside assistance leader, we’re bigger and better than ever.

How will this impact our Service Provider Partners?

The impact of the new brand on your day to day operations and communications with us will be minimal. Rates, territories, contracts, billing processes, performance management, service best practices, etc. will all be unaffected. What you will see over the course of this year is an exciting new look on some of our applications, as well as enhancements and improvements to some of our existing web portals that you use with us every day.

We continue to strive to be the best motor club to work with and we are confident as we enter this next chapter of our organizational story, our services, innovation and leadership will only continue to flourish and get stronger. In fact, 2012 promises to be our best year ever – some of our most innovate offerings are being developed right now. We are proud to offer our Service Providers the most volume in the industry, the largest variety of dispatch options, a one of a kind discount Perks program to access business essentials, and the most comprehensive resources and training outlets available.

Please stay tuned for more updates as we near our official rebranding announcement on March 1^st.

Thank you for working with us.