Wednesday, October 29, 2014

Agero's Customer Service Heroes - October 2014

We welcome compliments and positive feedback on our providers.
Thank you to to the following Service Providers for their excellent service.

Just wanted to pass this along to Gordon and his driver who took care of an insurance member. The company was quite pleased and impressed with your promptness and the knowledge of the driver. The poor customer had a bad experience with another company and didn't think we could do better. Well you turned a bad situation into a Great Kudo call for you guys. Thanks from Mr. Haight and as well from myself!!! You guys ROCK!!!
A&T Towing (Napa, CA)

Jerald was awesome, He took this very complicated call with ease and showed how a Good SP in our network is not afraid to take a challenging call. The customers had left his vehicle and taken the flat tire with him. The Service Provider was willing to pick customer up from his home and take him back to the vehicle to establish the service. These Guys are awesome!
All in One Auto Repair (Ukiah, CA)

I dispatched a call to D&L Towing which was 60 miles from them, in Hubbard, NE. The man that I spoke with, Larry, was extremely friendly and helpful, and agreed to take the call even though it was so far away because I couldn't find anyone else and he did not want the customer to be stranded. He and his company are a great asset!
D & L Towing (Norfolk, NE)

The customer was very pleased with the service today. She said that the driver who went out to her was very helpful and respectful. She was happy they arrived on time and even before the scheduled time they had given us. She wishes to use them more often and thanks them for the service today.
Express Roadside (Tucson, AZ)

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