Agero Industry News - Fourth of July Call Volume

With the Fourth of July, it is imperative that we take all necessary measures to ensure customer satisfaction. Historically, the day after July 4th is one of the busiest days of the year. However, volume is expected to be up all weekend long. It is very important to prepare for this spike in call volume to ensure success.

Here are some simple steps you can take to avoid missing out on any revenue:

• Staff Accordingly: Keep in mind we expect Saturday, July 5th to be the busiest of the days.
• Utilize Instant Dispatch: Don’t tie up your phone lines.
• Be Organized: If you are a Primary Provider make sure you are prioritizing your primary territory.
• Be Accurate and Responsive: Give accurate response times (ETAs) and don’t let any call go unanswered.
• Assess and note all pre-existing damages prior to loading or working on a vehicle.

Please take advantage of this busy time of year as it is a great opportunity to build profit margins and improve customer satisfaction ratings. Plan ahead and drive safely!

Have a Safe and Happy Fourth of July