Thursday, February 14, 2013

Agero Best Practices - Fuel Delivery



Fuel delivery is a staple component of our service delivery industry. As with any roadside transaction, customer service is key for success. Running out of fuel can be frustrating. Please be sympathetic with customers and help put them at ease with fast and friendly service.

It is important to note that several of our clients have recently changed their fuel coverage limits. Please be sure to always adhere to the appropriate guidelines, provided at the time of dispatch.

As always, we appreciate your hard work and partnership.
Thank you for your continued service. 

Monday, February 4, 2013

Agero Vehicle Training - Best Practices from Jaguar/Land Rover


Dear Service Providers,

Agero values the hard work and service of our towing and roadside partners. Providing you with the latest vehicle information is a commitment we have proudly made.  The latest Jaguar and Land Rover Towing and Roadside Assistance Best Practice video has just been uploaded to the AgeroTicket Service Provider Resource Library. This video reviews the Emergency Park Release, Tow Eye, Key FOB and Battery Jump procedure for the 2013 Range Rover, 2013 Jaguar XF, XJ, XK and 2012 XJ and prior models.  

Thank you,

The Agero Team