Monday, December 10, 2012

Congratulations to Agero's Towing Service Excellence Award Winners - December 2012

Each quarter, Agero recognizes our top performing Service Providers in both Roadside and Towing Services.

These Service Providers have achieved the following performance metrics for Towing Service:
  • Over 90% Customer Satisfaction Score
  • Over 95% Call Acceptance
  • Over 85% ETA Accuracy
  • Under 40 minute ETA’s
 See below for the complete list of Service Excellence Award winners for Towing Services for July-August 2012.

Agero Service Excellence Award winners – Towing Services
PRIDE TOWING & RECOVERY
A BUDGET TOWING LLC
QUICK TOW TOWING
AUTO TOWING ( PA )
VINNY'S TOWING & RECOVERY
CRIGER SERVICE
C & L TOWING
U SAVE AUTO
CAPE MAY RIGGINS
DEMAURO TOWING
CHAZ TOWING
LIGHTNING TOWING
TRIANGLE TOWING SERVICE
RUSSELL'S TOWING
OGDEN AUTO BODY
JOE'S TOWING
TURLOCK CITY TOW
MCKINNEYS TOWING & RD. SVC.
All Pro Towing and Recovery
KELL RECOVERY TOWING SVC
ERS AUTO INC DBA JAYS AUTO RES
ALL AUTOMOTIVE
AFFORDABLE TOWING
A & P WRECKER SERVICE
JR TOWING AND RECOVERY
A-1 AUTO SALES INC
DUCHNIKS AUTO SERVICE CENTER
ACTION TOWING
BROADWAY WRECKER
DICK TAYLOR AUTOMOTIVE SV
FREDS TOWING, LLC
AUTO DOCTOR
NEWMAN CITY TOW
SUNRISE TOWING SERVICE
PETERSON TOWING, INC
MERWINS REPAIR & TOWING
M & N CLIO SERVICE LLC
JACKSON COUNTY TOW SERVICE
FIRST CHOUCE TOWING & RECOVERY
TALLY'S TRUCK CENTER INC
EDS TOWING SERVICE, INC
MARTIN WRECKER SERVICE
SOUTHERN COMFORT TOWING
KREAGER TOWING, INC
EAST ALBEMARLE TOWING INC.
AUTOBODY SUPER CENTER
DARTMOUTH TOWING
BUSHNELLS COLLISION AUTO & TOW
BUFF'S BODY SHOP 24 HOUR WRECK
PAGES DIESEL & AUTOMOTIVE SERV
WOODYS TOWING
KEARNEY TOWING & REPAIR CENTER
ISLAND TOWING AND RECOVERY
BUCK'S USED CARS
R&M WRECKER SERVICE
CURRIES AMOCO
NIELSEN TOWING
SAFETY FIRST WRECKER SERVICE
4 SQUARE 24HR TOWING, INC
LIGHTNING TOWING
GLENNS SERVICE LLC
WALKER TOWING & RECOVERY
GEORGIES TOWING
MCCANNS SERVICE INC
ELLIS TOWING LLC
BABB'S BODY SHOP
AREA WIDE TOWING
TRIPP AUTOMOTIVE
JOHNS SERVICE-
ACE TOWING
RELIABLE TOWING, INC
BERRY & SON TOWING & RECOVERY
BEYER'S BODY SHOP INC
JOES TOWING AND RECOVERY
WELCOMES AUTO BODY & TOW
COOPERS TOWING & TRAILER SALES
OAK BEACH AUTO REPAIR
WADES AUTO REPAIR
DR&B DBA BILL'S CHEVRON & TIRE
AFFORDABLE TOWING LLC
R & S ASSOC INC
PARDO SERVICE
K & S EASTSIDE SERVICE
DICKS PLACE
BROCK TOWING & RECOVERY
WENNIGER AUTO REPAIR INC
EVERETTS BODY SHOP, INC
WHITAKER TOWING
BELLS WRECKER SERVICE
VANS TOWING
Moores BP Amoco, Inc.
AMERICAN TOWING & AUTO REPAIR
WOODIES HUNGRY BEAR
ROYAL PEAK INVESTMENT DBA BUTC
24/7 TOWING & HAULING
HILLBILLY GAS MART
JOES MOBIL SERVICE
SKY VALLEY TOWING -MONROE
HER ENTERPRISES, INC
AFFORDABLE TOWING & RECOVERY
OITKER FORD SALES
EASTSOUND TOWING
HAYLES TOWING & RECOVERY
SANTEE SERVICE CENTER
BAY BRIDGE GARAGE INC
THE BIG TOW
HEWITTS SERVICE CENTER
A & A TOWING
NOXAPATER WRECKER & SALVAGE
RECOVERY+
DAVES TOWING

Agero thanks all of our winners for their hard work and dedication in outstanding service!

Friday, December 7, 2012

Congratulations to Agero's Roadside Service Excellence Award Winners - December 2012

Each quarter, Agero recognizes our top performing Service Providers in both Roadside and Towing Services.


These Service Providers have achieved the following performance metrics for Roadside Service:
  • Over 90% Customer Satisfaction Score
  • Over 95% Call Acceptance
  • Over 90% ETA Accuracy
  • Under 35 minute ETA’s
See below for the complete list of Service Excellence Award winners for Roadside Services for July-August 2012.

Agero Service Excellence Award winners – Roadside Services

AUTO RESCUE OF DALLAS
INMAN'S AUTO RESCUE OF HOUSTON
AUTO RESCUE OF SAN FRANCISCO
INMANS AUTO RESCUE LP DEN
QUALITY ROADSERVICE
INMAN AFFILIATES - MIAMI
ROADRUNNER ROADSERVICE
GMA EMERGENCY ROAD SERVICE
AUTO RESCUE OF MINNESOTA LLC
AUTO RESCUE OF CLEVELAND LLC
AUTO RESCUE OF SEATTLE LLC
TRI-STATE ROADSIDE SERVICE
POP A LOCK OF LAS VEGAS
AUTO RESCUE OF SAN ANTONIO LLC
AUTO RESCUE OF OKLAHOMA CITY
AUTO RESCUE OF OLYMPIA LLC
INMAN'S AUTO RESCUE MIL
GMA - FRESNO
POP  LOCK OF CLEARWATER
POP A LOCK OF SAVANNAH
INMANS AUTO RESCUE - NASHVILLE
JACK RABBIT USA LLC
INMANS AUTO RESCUE LP GR
POP-A-LOCK OF RIVERSIDE SAN BERNADINO
ROMANS ROADSIDE ASSISTANCE LLC
POP A LOCK - TALLAHASSEE
JJT ENTERPRISE
RESCUE RANGERS LLC
CPR 4 YOUR CAR - YOUNGSTOWN
POP A LOCK OF WACO
POP A LOCK OF FT WALTON BEACH
RELIABLE ROADSIDE ASSISTANCE
IDEAL PERFORMANCE
POP A LOCK OF TEMPLE
RELIABLE ROADSIDE ASSISTANCE L
CALHOUN ROAD - MCDONOUGH
JACK RABBIT USA
ALL STAR ROAD SERVICE
ROADSIDE RESCUE,LLC
RAPID ROAD SERVICE


Agero thanks all of our winners for their hard work and dedication in outstanding service! Stay tuned Monday for a list of our winners in Towing Services!

Thursday, December 6, 2012

Agero Vehicle Training - Cadillac ATS Towing Procedure

Towing/Transport Recommendations for the 2013 Cadillac ATS to Avoid Vehicle Damage


Go to the Service Provider Resource Library to download the Tip Sheet.

Condition/Concern




When recovering or transporting a Cadillac ATS, the under vehicle components may be damaged if the recommended towing and securing steps are not followed. This damage would not be covered by the vehicle warranty. 

Important: DO NOT hook, pull or secure the vehicle using any of the under body or suspension components. Ensure this information is provided to the towing person(s) or sublet towing company to prevent damage to the vehicle.


Recommendation/Instructions – Recovery or Transport

1. Recover/transport the vehicle only on a flatbed car carrier. A wheel lift tow truck could damage the vehicle



2. Once the vehicle is on the flatbed, secure the vehicle to the bed using a nylon strap type harness over all four tires.  These harnesses must be secured as shown


3. If it is necessary to use the flat bed mounted winch to recover the vehicle, use the following steps to attach the vehicle to the recovery winch.


 3.1 Locate the recovery eye, secured in the rear compartment storage area.

Note: If the vehicle has not been through the Pre Delivery Inspection (PDI), the hook may be in the plastic bag in the rear compartment.

3.2 Carefully open the cover in the front or rear fascia by using the small notch that conceals the tow eye socket.  Use care to not damage the paint.

3.3 Install the tow eye into the socket by turning it clockwise until it stops.

3.4 Attach the recovery cable to the installed tow eye and load the vehicle on to the flatbed.

3.5 Remove the recovery cable and the tow eye and resecure the tow eye in the rear compartment floor storage area.

3.6 When the tow eye is removed, reinstall the cover with the notch in the original position.

4. If the vehicle needs to be flat towed at low (parking lot) speeds, use the tow eye as described above.  Use caution and very low speed to prevent