Agero Thanks Providers for Service during Hurricane Sandy

Dear Service Providers,

We appreciate everyone's service during the storm. Your hard work and dedication has not gone unnoticed. Volume will more than likely pick up once again after the storm moves out. If volume exceeds your capacity please contact your Performance Manager for planning purposes. Many dealerships have closed and there may be multiple tow out events. Please make sure to contact the appropriate personnel at the dealership that the vehicle has been delivered.
Finally, your Performance Manager may have already reached out to you for assistance in recovering vehicles. If this is a service you are interested in and may be willing to send equipment to impacted areas please contact your PM.

Thank you,
Agero

Agero Providers - Plan Ahead for Hurricane Sandy

Forecast Path

Hurricane Sandy is expected to impact most of the northeastern states over the next few days. Significant power outages and widespread damage is expected.  We want to remind all our Service Providers to please use caution during the storm and that it is very important to stay in constant communication with your Performance Manager as the storm unfolds.  If conditions dictate that delays in service could occur, you should call or email your Performance Manager

Please stay safe and thank you for all your hard work.

AgeroSupport.com – Performance Scores And Custom Reports

Dashboard on AgeroSupport

Do you ever wonder why you are missing calls? Or what your performance is in a particular zip code? This blog will allow you to further navigate AgeroSupport to better understand your business. Below we will outline how you can use the Custom Reports tool to filter your search based on your desired criteria.

The first step in this process is to navigate to the “Performance > Custom Reports” page on AgeroSupport.com. Once logged in you are immediately brought to your scorecard or the page displaying your performance in pie charts. Under “Quick Links” click on “Run Custom Reports” or simply click on the call acceptance pie chart and you have successfully found the Custom Reports page.

Now that you have figured out how to reach the Custom Reports page it is time for you to begin running your own custom reports! After you have determined what you are searching for by clicking on the various categories and drop down boxes, make sure you either select “View Data” or “View Graphs” to run the report. After running the report you can scroll down and view your findings.

Example of one of the many reports that can be used

The above diagram is an example of a helpful report many Service Providers use to help manage their business. The above report is looking at your performance over the last 30 days and the calls that were “Refused” in your “Assigned” territory. A report, such as the above example, would help your company determine why and how frequently you are missing calls.

 There are countless options to filter your report: certain days of the week, times of day, zip codes, service types, etc. Just select the options you want to include and then click on either “View Data” or “View Graphs” to run the report.

Use any of the filter options when running reports

To sort the list of calls generated after filtering your report by “call detail”, “service equipment”, or “zip code”, simply click on the header of that column. To print out or transfer the data into Microsoft Excel, click on the logo.

Let these custom reports help you pinpoint areas of opportunity. Don’t spend your valuable time trying to find the issues, spend your time fixing them.

Agero Best Practices - After Hours Drop-Off Procedures

Dear Service Providers,

Your company and employees are a vital link in delivering first class service. Our primary goal is to take care of the motorist while ensuring the vehicle is safely delivered to its destination. Please be sure to follow proper protocol when it comes to after hour drops.

Important Reminder- Any vehicle dropped after hours must be secured. Please be sure the keys are placed in the appropriate location (drop box). Keys should never be left in a vehicle. Failing to comply with this requirement may result in non-payment and or removal from our network.

If you are unable to safely secure the vehicle upon arrival please call Agero immediately at 1-800-541-2262 Option #1

We appreciate your cooperation.

Thank you. 

Agero Vehicle Training - 2013 Range Rover Emergency Park Release Procedure

Dear Service Providers,

Agero values the hard work and service of our towing and roadside partners. As such, we are comitted to providing you with the latest vehicle information.  We have just uploaded the latest Emergency Park Release Procedure for the 2013 Range Rover in the Service Provider Resource Library.

Thank you,

The Agero Team

Agero Vehicle Training - Towing the 2013 Cadillac ATS

Cadillac is very proud to introduce the new 2013 Cadillac ATS, a technologically advanced compact luxury sport sedan. The ATS is the lightest and smallest member of the Cadillac family in almost 30 years.

The ATS has two very important and unique requirements from a towing perspective:

The ATS must be winched onto a flatbed using the tow eye that is found in the trunk under the security cover where a spare tire would normally be located. The tow eye screws into a socket in the bumper much like European imports.

Check out some pictures from the show below: 

1

To avoid damage that will not be covered by GM, the ATS must be secured to the flatbed using a nylon strap type harness over the tires. NEVER secure the car using any chassis or suspension point as an anchor!

2.

Nylon strap type harness recommended