Agero Vehicle Training - Cadillac XTS Procedures

The Cadillac XTS is a full-size luxury car from the Cadillac brand of General. The XTS is available with both front-wheel and all-wheel drive. Sales of the XTS started in June here is an update on best practices for towing this vehicle.

This vehicle must be wheel lifted from the rear. Due to the low trim height of the vehicle, the front axle must not be on the ground. Thus the front axle must be towed with a tow dolly cradling the axle.

XTS Unlock Process when car had lost power and we have the key fob

In the rare event where the customer has lost power and the battery is dead, the service provider can pull a key from the base of the fob, pull the door handle, and remove the plastic end cap that covers the lock cylinder.

Adding fuel using a portable gas can

If the vehicle runs out of fuel and must be filled from a portable gas can:

1. Locate the cap less funnel adapter from under the carpet in the trunk adjacent to the spare tire or the TIK.
2. Insert and latch the funnel into the cap less fuel system
1. Note: Attempting to refuel from a gas can without using the funnel adapter may cause fuel spillage and damage the cap less fuel system.
3. Remove and clean the funnel adapter and return to the storage location in the trunk adjacent to the spare tire or TIK.

Agero Best Practices - Background Checks

Not only are updated background checks a requirement to contract with Agero, but they are vital to protecting your business and yourself from potential liability.  This article is intended to highlight why background checks are mandated by Agero, and offer some resources to help make sure your company is compliant.

In the world of roadside assistance, focus is often placed on preventing the liability that stems from damage claims. Are you paying just as much attention to possible liability that can stem from your employees’ interactions with customers? If the answer is no, you could be playing a dangerous game of chance.

Documentation, proper training, and updated background checks are required by Agero and most other business partners you may work with. Don’t let the lack of proper and up to date background checks jeopardize your current and possible future partnership with Agero.  As an Agero provider you have access to deep discounts with Acxiom Information Security Services. Visit www.ageroproviderperks.com  now for more information.

For more details about protecting your business and testimonials from current service providers, visit:

www.ageroticket.com PROTECT YOUR BUSINESS!

Agero Provider Perks Is Your Road to Great Savings

In three easy steps, start saving
1. Log onto Agero Provider Perks
2. Enter your vendor ID number and press go.

3. Fill out the registration form and start saving!

If you haven't visited Agero Provider Perks yet, sign up today. 

If you haven't visited in a while, come back and see all the great offers!

Argosi is now AgeroSupport

Dear Service Providers,

We are excited to announce that Argosi.net is now agerosupport.com

You may still type www.argosi.net into your web browser to be linked to the new site. If you are having trouble with argosi.net then please type in www.agerosupport.com to be linked directly to the new site. The overall functionality of the site has not changed however you may see some new developments over the course of the year.

 In an effort to make the billing/performance web portal more secure, your password is now case sensitive. Please remember to click the “Forgot Your Password” link if you have any trouble logging in. Keep in mind that after three unsuccessful login attempts you will be locked out. If this happens please contact us @

 1-800-541-2262 Option #2 between the hours of 1pm and 4pm EDT.

We are here to answer any questions you may have.